Thank you. I am waiting to hear back from the client, but I am pretty sure it is running 32-bit Windows XP (SP3) and novaPDF 7.3.355. Here is some more information from the client. After he deleted the SiriuswareNovaPDF.nvl file and re-ran the application, the COM errors went away, but the novaPDF "Save As" dialog incorrectly appeared. He sent me a copy of the NVL file which got recreated when my application instantiated the novaPDF object. Here is the contents...
- Code: Select all
[Default Profile]
Prompt Save Dialog = 0
File Conflict Strategy = 5
Save Advanced Strategy = 5
Post Save Open = 0
Margin Top = 5000
Margin Bottom = 5000
Margin Left = 5000
Margin Right = 5000
PDFVersion = 4
SilentPrint = 1
Save Folder = C:\DOCUMENTS AND SETTINGS\KADAMS\DESKTOP
Save File = LAKE SHIRTS.PDF
Notice that it is not a complete NVL file. It contains only the options my application explicitly set with the SetOptionLong and SetOptionString functions. When I delete my NVL file on my development machine (running 64-bit Win7 and novaPDF SDK 7.1.334), the novaPDF driver creates a new one in the same folder that is complete and prints correctly...
- Code: Select all
[###SECTION_NOVA_PROFILEINFO###]
ActiveProfilePublic = 0
ActiveProfile = Default Profile
AskSaveProfile = 1
[Default Profile]
Page Form = A4
Page Orientation = 1
Page Scale = 100
Page Resolution = 300
Page Width = 210000
Page Height = 297000
Page Units = 1
Page Size = 0
Margin Left = 0
Margin Right = 0
Margin Top = 0
Margin Bottom = 0
Origin Left = 0
Origin Top = 0
Align Right Margin = 0
Align Bottom Margin = 0
Center Horizontally = 0
Center Vertically = 0
Fit Zoom to Margins = 1
Page Zoom = 100000
Calculate CropBox = 0
Custom Forms =
Standard Forms Visibility Flags = 1111111111100000000000000000000000000000000000000000
Prompt Save Dialog =0
Save Use Advanced Dialog = 1
Save Advanced Strategy = 3
File Conflict Strategy = 0
Save Use Folder Ask = 4
Save Folder =
Save File = [N]
Save Folder Ask =
Save File Ask = [N]
Save Local = 1
Save File Password =
Save Advanced Password =
Save Allow Change Folder = 1
Save Net User Name =
Save Net Password =
Document Author = <Default>
Document Creator = <Default>
Document Keywords =
Document Subject =
Document Title = <Default>
Document Page Layout = 1
Document Page Scaling = 0
Document Page Mode = 0
Document Page Number = 1
Document Use Page Number = 0
Document Page Magnification = 0
Document Magnification Percent = 100
Document Creation Day = 0
Document Creation Hour = 0
Document Creation Minute = 0
Document Creation Month = 0
Document Creation Second = 0
Document Creation Year = 0
Document Modify Day = 0
Document Modify Hour = 0
Document Modify Minute = 0
Document Modify Month = 0
Document Modify Second = 0
Document Modify Year = 0
Post Save Open = 1
Use Default Viewer = 1
Action Application =
Action Arguments = %1
Action Net User Name =
Action Net Password =
Use Text Compression = 1
Text Compression Method = 0
Text Compression Level = 5
Use Image Compression = 1
Image Compression Method = 0
Image Compression Level = 77
Use Indexed Image Compression = 1
Indexed Compression Method = 0
Indexed Compression Level = 5
Use Monochrome Image Compression = 1
Monochrome Compression Method = 0
Monochrome Compression Level = 5
Image Optimization = 0
Correct Line Widths = 0
Correct Fill Colors = 0
Ignore Empty Pages = 0
Optimize Text = 1
Embed All Fonts = 0
Embed Font Subset = 1
Force Embed Protected = 0
Always Embed Fonts List =
Never Embed Fonts List = Arial;Courier;Times New Roman;
Use Embed Fonts List = 0
Use Never Embed Fonts List = 1
Downsample High Color Img = 0
Downsample High Color Img DPI = 96
Downsample High Color Img Type = 3
Downsample Indexed Img = 0
Downsample Indexed Img DPI = 96
Downsample Indexed Img Type = 3
Downsample Monochrome Img = 0
Downsample Monochrome Img DPI = 96
Downsample Monochrome Img Type = 3
Convert High Color Img = 0
Convert Indexed Img = 0
Convert High Color Img Type = 0
Dither High Color Img = 1
Dither High Color Img Method = 0
Convert Indexed Img Type = 0
Dither Indexed Img = 1
Dither Indexed Img Method = 0
Convert Text and Graphics = 0
Convert Text and Graphics Type = 0
Convert Monochrome Text Trashold = 128
Convert High Color Img Trashold = 128
Convert Indexed Img Trashold = 128
Graphics Configuration = 0
Enable Watermarks = 0
Number of Text Watermarks = 0
Number of Image Watermarks = 0
AnalyzeUrl = 1
DetectFiles = 0
CheckFileExists = 0
BorderType = 0
BorderStyle = 0
BorderWidth = 1000
BorderColor = 13369344
UseLinkColor = 0
Bookmarks Detection Enabled = 0
Bookmarks Allow Multi-Line = 0
Bookmarks Match Nodes Regardless of Level = 0
Bookmarks Number of Levels to Consider = 0
Bookmarks Open up to Level = 0
Bookmark Items Number = 0
User Password =
Owner Password =
AllowAnnotForms = 0
AllowCopyExtract = 0
AllowExtractRev3 = 0
AllowFillFormsRev3 = 0
AllowModify = 0
AllowModPagesRev3 = 0
AllowPrint = 0
AllowPrintRev3 = 0
Level = 0
Send Email = 0
Email Type = 0
Email Compress PDF = 0
Email To Address =
Email CC Address =
Email BCC Address =
Email Subject =
Email Body =
Email From Address =
Email SMTP Server =
Email SMTP Port = 25
Email SMTP User =
Email SMTP Authentification = 0
Email SMTP SSL = 0
Email Lookup Address = 1
Email SMTP Password =
Email Delete PDF = 0
Enable Overlay = 0
Overlay File Name =
Overlay Password =
Overlay Net User Name =
Overlay Net Password =
Overlay Repeat Type = 0
Overlay File As Background = 1
Overlay Fit To Margins = 1
Overlay Margin Left = 0
Overlay Margin Right = 0
Overlay Margin Top = 0
Overlay Margin Bottom = 0
Overlay Center Horizontally = 0
Overlay Center Vertically = 0
Overlay Align Right = 0
Overlay Align Bottom = 0
Overlay Origin Left = 0
Overlay Origin Top = 0
Overlay Zoom = 100000
Enable Signatures = 0
Signature Certificate Type = 1
Signature Cert IssuedBy =
Signature Cert IssuedTo =
Signature Cert Subject =
Signature Cert Expire Year = 0
Signature Cert Expire Month = 0
Signature Cert Expire Day = 0
Signature Cert Expire Hour = 0
Signature Cert Expire Minute = 0
Signature File Name =
Signature Cert Password =
Signature Cert Net User =
Signature Cert Net Password =
Signature Sign On = 0
Signature Sign Page = 1
Signature Width = 177000
Signature Height = 50000
Signature Rotation = 0
Signature Show Graphic Name = 1
Signature Show Graphic Image = 0
Signature Image File Name =
Signature Image Net User =
Signature Image Net Password =
Signature Image Keep Ratio = 1
Signature Image Opacity = 100
Signature Name Opacity = 100
Signature Font Color = 0
Signature Show Name = 0
Signature Show Date = 0
Signature Show Location = 0
Signature Show Reason = 0
Signature Show Labels = 0
Signature Show Dist Name = 1
Signature Show Contact Info = 0
Signature Use Font Size = 0
Signature Font Size = 8
Signature Reason =
Signature Location =
Signature Contact Info =
Signature Center Horizontally = 0
Signature Center Vertically = 0
Signature Align Right = 1
Signature Align Bottom = 1
Signature Origin Left = 0
Signature Origin Top = 0
Signature Visible View = 1
Signature Visible Print = 1
Signature Visible Export = 1
OverridePaper = 0
TemporaryProfile = 0
PDFVersion = 5
PDFA1BCompliant = 0
AllowChangeProfile = 0
SilentPrint = 0
PublicProfile = 0
So, it is as if the novaPDF driver on the WinXP machine is using 2 different NVL files or the NVL is not created correctly when instantiated? I still don't know what happened in the first place to cause the COM errors on that client's machine. We also have a second client which is now reporting the same COM error and I'm awaiting more information from them. I am trying to get a copy of an NVL file which gives a client the COM error so I can see exactly what the corruption is. This is our first rollout of our applications with novaPDF and these problems have me extremely concerned as you can imagine.
News
Site map
SitemapIndex
RSS Feed