pdf File sometimes not created

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markus.liebscher
Posts: 1
Joined: Mon Mar 04, 2013 3:12 pm

pdf File sometimes not created

Postby markus.liebscher » Mon Mar 04, 2013 3:43 pm

We developed an customer specific solution which converts Word-Documents to pdf by novapdf OEM (Microsoft.NET 3.5 with Word-Automation).
Productive Environment: Windows 7 Professional 32bit SP1, German, Microsoft Word 2010, novapdf OEM 7.7 Build 387

Problem: Most of conversion tasks work perfectly. But sometimes the print job is sent to printing queue, but the pdf-File is not created. We can not replicate this issue in our development environment but have some entries from eventlog.

Is there a possibility to activate logging on novapdf to catch the issue?

Thx Markus

Softland
Posts: 156
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: pdf File sometimes not created

Postby Softland » Wed Mar 13, 2013 8:14 am

Hi Markus,
Yes it's possible to do logging, but we have a separate build for that so you'll need to email us at support@novapdf.com in order to get the details on how to install and enable logging.


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