Urgent - novaPDF OEM 7 - some installations faults

Post here any questions/suggestions you have about novaPDF SDK or novaPDF OEM.
Adilores
Posts: 3
Joined: Wed Nov 02, 2011 8:35 pm

Urgent - novaPDF OEM 7 - some installations faults

Postby Adilores » Thu Mar 08, 2012 6:20 pm

Some of our customers may not complete the installation-processs (32-Bit version of your OEM-Driver).

They all get the following error message: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action OurPrinter, location: ...\app.exe /OEMActionApp= "..."

these customers are all using Windows 7, 64-Bit, SP1. But some other customers with Windows 7 can install it without any problems. WHAT IS THE REASON?

How can we help ours customers now?

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Urgent - novaPDF OEM 7 - some installations faults

Postby Support » Fri Mar 09, 2012 8:12 am

Hello, Please make sure the users are having administrator privileges when installing the application locally, otherwise it may be permission issues.

Also please send us more details about the version and build you are using of novaPDF OEM to our support email at support@novapdf.com so we can also check this for any issues.

Thank you.


Return to “Developer Tools”