Search found 223 matches

by Support
Mon May 14, 2012 8:10 am
Forum: Support & Troubleshooting
Topic: How to print A2x4 paper size drawing from Bricscad (solved)
Replies: 2
Views: 1996

Re: How to print A2x4 (1682 x 594 mm) page size drawing fro

Hi, the issue you are having is not related to novaPDF but with the Bricscad settings for the paper. So please contact their support to get this issue resolved or try to use another CAD tool like AutoCAD with that file and see if it makes any difference.

Thank you.
by Support
Mon May 14, 2012 7:49 am
Forum: Support & Troubleshooting
Topic: unable to print (produce) PDF via shared network printer.
Replies: 4
Views: 1874

Re: unable to print (produce) PDF via shared network printer

Hello, are you having the same configuration as described in the above posts? We need this to figure out on which OS is the issue happening.
by Support
Mon May 07, 2012 11:37 am
Forum: Developer Tools
Topic: NovaPDF OEM tool kit sample code for PowerBuilder 10.5
Replies: 3
Views: 2387

Re: NovaPDF OEM tool kit sample code for PowerBuilder 10.5

Hello, All methods from NovaPdfOptions interface raise exceptions when they cannot do the task successfully. It would be helpful to catch the exception and see the error number (there is a list of all possible errors in the Globals.cs file). For the CopyProfile and DeleteProfile I suspect the proble...
by Support
Thu May 03, 2012 9:58 am
Forum: Support & Troubleshooting
Topic: scan to pdf
Replies: 1
Views: 1016

Re: scan to pdf

Hello, if the scanner button comes with any software that can configure this after scan action to be performed then novaPDF can print it automatically and silently. We do not have any special scanner functionality unfortunately built into novaPDF.

Thank you for understanding.
by Support
Wed May 02, 2012 10:03 am
Forum: Developer Tools
Topic: NovaPDF SDK Print Problem
Replies: 1
Views: 1228

Re: NovaPDF SDK Print Problem

Hello, Delphi is keeping an internal setting for default printer in its Printer unit. You have to change the default printer there too in order to change the printer. Check our Hello World delphi sample, there is some commented code there for changing the default printer.

Thank you.
by Support
Wed Apr 25, 2012 12:10 pm
Forum: Support & Troubleshooting
Topic: How do I get rid of this footer?
Replies: 1
Views: 1392

Re: How do I get rid of this footer?

Hello, please send an email with this issue to our support department at support@novapdf.com and they will assist you as fast as possible with it.

Thank you.
by Support
Wed Apr 18, 2012 7:45 am
Forum: Support & Troubleshooting
Topic: unable to print (produce) PDF via shared network printer.
Replies: 4
Views: 1874

Re: unable to print (produce) PDF via shared network printer

Hello, we have tried to reproduce the issue from our end but the printer does not error out on the client when connecting to the Printer. We will however try this for a number of times perhaps it will happen if the issue is occurring occasionally.

Thank you.
by Support
Mon Apr 09, 2012 7:12 am
Forum: Support & Troubleshooting
Topic: Appending/Inserting PDF when printing doesn't work
Replies: 1
Views: 1168

Re: Appending/Inserting PDF when printing doesn't work

Hello, We tried to append/insert multiple pdf files and all the prints were done successfully. Please make sure you do not have the Overlay option also enabled and setup in the novaPDF Preferences window when printing. If this is not the case then please let us know the novapdf version and build tha...
by Support
Fri Apr 06, 2012 6:59 am
Forum: Support & Troubleshooting
Topic: Overlay problem
Replies: 1
Views: 1215

Re: Overlay problem

Hello, can you send us the files in question for which you are getting the errors so we can setup a test environment? Otherwise we cannot troubleshoot this. Please send them to support@novapdf.com if you have this possibility.

Thank you.
by Support
Tue Apr 03, 2012 7:02 am
Forum: Support & Troubleshooting
Topic: Problem to view PDF after printing
Replies: 1
Views: 1093

Re: Problem to view PDF after printing

Hello, we tried to reproduce the issue but all the pdf's are opened normally upon printing. As suggestions for this first please try to do a clean installation of novaPDF by following this article steps: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-serve...

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