PDF Forum - novaPDF

[Rber]

Hi!

I updated my Pro Server V7 to 7.4.370.

But my clients still believes there's the old version on the server = I can't print.

I've tried to remove the printer from the client for a re-install without success. As far as I can tell, the two versions have the same driver which means that it shouldn't matter that I've got a new version.

Any suggestion?

/R

[Support]

Hello,

Please follow up on this tutorial on how to completely remove/reinstall the novaPDF printer driver on the computer: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-server-108.html

Also make sure no print jobs are active in some way during the process of reinstallation.

Thank you.

[Rber]

Thank you, this worked on 16 of my 18 clients.

But on the last two, when i try to reconnect to the printer it doesn't reinstall any drivers, but the printer is shown in 'Printers & Faxes'.
When i try to access its properties, it says that no drivers are installed and access is denied.

Robin

[Support]

Hello,

Please search and remove any of application remains from the last 2 client computers including deleting the icon for the printer manually in the Printers list and give it another try with installing the printer on the client side.

Thank you.