No longer printing pdfs

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lidlone
Posts: 1
Joined: Mon Feb 16, 2015 11:38 pm

No longer printing pdfs

Postby lidlone » Mon Feb 16, 2015 11:42 pm

I typically upgrade software whenever it's suggested that I do so, but this time it really hurt me. I guess the upgrade was to version 8.2. When I try to print to pdf, it calls up the printer but does not give me a chance to say where I want the pdf saved. I don't think anything is being saved because I search for recent documents and nothing is found. My preferences are set for the program to ask me for a path before printing to pdf, which it used to do with the previous version, but it's no longer doing this. Can I safely go back to the previous version?

ThanksNovaPDF
Posts: 6
Joined: Thu Mar 29, 2012 6:12 pm

Re: No longer printing pdfs

Postby ThanksNovaPDF » Wed Feb 18, 2015 2:32 am

Same thing here.

Uninstalled and re-installed but no luck.

Softland
Posts: 165
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: No longer printing pdfs

Postby Softland » Thu Feb 19, 2015 1:40 pm

We have indeed a problem in build 8.2.927 for the Lite and Standard editions of novaPDF that we're currently working on.
Until we fix it, please install version 8.1. Follow next steps:

- Uninstall novaPDF version 8.2 from Control Panel \ Programs list
- download and install novaPDF 8.1.923 from here: https://backup4all.blob.core.windows.ne ... PCTaqtA%3D

I am sorry for all the trouble caused, we will fix it as soon as we can.

Auckland1
Posts: 1
Joined: Sun Mar 01, 2015 1:50 am

Re: No longer printing pdfs

Postby Auckland1 » Sun Mar 01, 2015 1:56 am

Hi I hope you can help me with this no-printing issue after the 8.2 update.
something happened and it would let me go right through and save it etc then nothing happened.
it was the same with the doPDF, seemed to be disabled aswell.
the addins looked OK in the Word Options page, meaning they weren't showing as disabled, but were not present on the toolbar....

I saw your recommendation and looked at the NovaPDF on my computer - it was the 8.2.version - so I uninstalled it. and the add-ins.
Only problem was that when I went to install the 8.1 version it has asked me for the activation key!!
I had been using NovaPDF as part of microsoft office 2013 which I purchased last year....
how does that work??!
Crap, now I don't have it at all!!

is this rescuable?

many thanks

Softland
Posts: 165
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: No longer printing pdfs

Postby Softland » Mon Mar 02, 2015 1:44 pm

The issue with the Lite edition has been corrected in build 929, so you can download the new version from the official page:
http://www.novapdf.com/download.html

ThanksNovaPDF
Posts: 6
Joined: Thu Mar 29, 2012 6:12 pm

Re: No longer printing pdfs

Postby ThanksNovaPDF » Thu Mar 05, 2015 1:34 am

Installed new version but it still doesn't work. Just sits in the print queue.

mbplathi
Posts: 1
Joined: Thu Apr 09, 2015 2:35 am

Re: No longer printing pdfs

Postby mbplathi » Thu Apr 09, 2015 2:40 am

Same Installed new version but doesn't work. Just sits in the print queue with printing message..I evaluating to buy it but not like that..How can I do?????

Softland
Posts: 165
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: No longer printing pdfs

Postby Softland » Mon May 04, 2015 12:06 pm

@mbplathi please install the latest version, there were several corrections for the installation. If you still have problem please contact us as we'll need logs: http://www.novapdf.com/contact.html


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