Error after upgrade to novaPDF 9 Pro version 220

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Grant Botes
Posts: 3
Joined: Wed Nov 15, 2017 6:14 pm

Error after upgrade to novaPDF 9 Pro version 220

Postby Grant Botes » Thu Dec 14, 2017 9:21 am

I upgraded from version 219 after receiving an update prompt. Printing to novaPDF 9 no longer works - I receive an error message "Cannot read license for printer novaPDF 9 - Save and Open (error 4380). Please start 'novaPDF Server' service (Control Panel - Administrative Tools - Services)". However, opening novaPDF 9 Activation shows me:

Your activation is valid, the program is functional
Thank you for choosing novaPDF
novaPDF Professional
Key: (my key displays here but I've hidden it"
Quantity: 1
License: Permanent. Does not expire
Activation: Valid.

And Administrative Tools - Services shows me novaPDF Server service is running. Restarting it made no difference.

Softland
Posts: 179
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: Error after upgrade to novaPDF 9 Pro version 220

Postby Softland » Fri Dec 15, 2017 8:55 am

Please uninstall the version you have, restart your computer and reinstall the new version from our site. If it still happens, please send an email to support@novapdf.com as we might need some log files. Thank you.

nameispalmer
Posts: 1
Joined: Thu May 24, 2018 2:32 pm

Re: Error after upgrade to novaPDF 9 Pro version 220

Postby nameispalmer » Thu May 24, 2018 2:42 pm

For sure, you shall follow instructions written above here - yeah, the "have you tried to turn it off and on again" solutions may seem ridiculous, but at least there's no any other to suggest. As far as I know, that problem is quite uncommon, but I do think it would be figured out soon, and you can try another tool to view and edit PDF documents online while you're waiting https://form-cd-401s.pdffiller.com/ and not the wisest suggestion from me to you, but you may try to block licence checking from setting - maybe it would lead you to something


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