PDF content converted to image while printing using nova pdf oem 8

Have questions about novaPDF (desktop or server), or having problems using it? Ask here for help.
PinkybadBrain
Posts: 1
Joined: Wed Mar 15, 2017 9:08 am

PDF content converted to image while printing using nova pdf oem 8

Postby PinkybadBrain » Wed Nov 15, 2017 1:06 pm

Good day,

We use Nova PDF OEM version 8, which allows us to print most documents (including PDF files) without any problems. Unfortunately, one of our customers has found that one of the documents is not printed correctly.

The PDF is saved in the standard directory like all other PDF files, but the complete content has been printed as an image. The original PDF was created with "Microsoft Print To PDF" and has the version 1.7 (acrobat 8. x). All fonts are embedded in the original PDF and the texts are legible.

What could be the reason for the problem?

Unfortunately I can't attach a sample file because there are real customer data in the PDF.

kind regards
M. Bortz

Softland
Posts: 169
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: PDF content converted to image while printing using nova pdf oem 8

Postby Softland » Thu Nov 23, 2017 11:37 am

Hi,
As we need more details, please send an email to support@novapdf.com and we can troubleshoot this.


Return to “Support & Troubleshooting”