print job stuck spooling nova profesional

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carlino
Posts: 2
Joined: Tue Apr 01, 2014 3:15 pm

print job stuck spooling nova profesional

Postby carlino » Thu Apr 17, 2014 3:30 pm

We have the fre trial of Nova Professional server as a proof of concept, before we buy it. The problem we are having is that when a job gets sent to the printer, it just stays in the queue a 'spooling' and doesnt finish. The jobs are normal size so it should go right through but it doesnt.

The print jobs are comming from another server (win 2008 64 bit) with the printer installed there (redirected) and the save location is on the Nova server. The weird thing is, I can send a print job to it from my machine (Win 7 64-bit) and it works fine, file saved on server location.

Softland
Posts: 183
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: print job stuck spooling nova profesional

Postby Softland » Thu May 15, 2014 9:41 am

Please email us at support@novapdf.com as we'll need more details regarding this issue.

cfitzger
Posts: 1
Joined: Mon Jun 09, 2014 4:56 pm

Re: print job stuck spooling nova profesional

Postby cfitzger » Mon Jun 09, 2014 5:15 pm

I am having a similar problem. Win7x64 clients printing to shared queue on Win2K8R2 print server. Print jobs sent from any application just get stuck at "spooling". Sometimes the jobs will complete after 5-10 minutes of waiting.

We purchased 3 licenses for evaluation, and would potentially purchase 50+ more if we could get this working. I have sent a couple emails to support already. I need a solution quickly or management will force me to pick a new PDF product.

I have tried disabling Antivirus (both client and server) and there is no firewall between client and server. I have tried lots of different settings on the print queue to no avail.

Please assist.

Softland
Posts: 183
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: print job stuck spooling nova profesional

Postby Softland » Tue Jun 24, 2014 11:52 am

@cfitzger - please try to install novaPDF 8 too as we've recently released it and has many improvements.

alex4321
Posts: 1
Joined: Mon Jun 25, 2018 4:25 pm

Re: print job stuck spooling nova profesional

Postby alex4321 » Mon Jun 25, 2018 4:43 pm

I don't think disabling the antivirus would be of any help. If your Antivirus have good firewall protection like K7 Antivirus then don't disable it, it will hamper your security means.


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