Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

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PaulB2012
Posts: 3
Joined: Wed Mar 06, 2013 9:56 am

Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby PaulB2012 » Wed Mar 06, 2013 10:02 am

novaPDF Lite 7.7.388

Internet Explorer 10 Final
Windows 7 Home Premium SP1

Had no problems with novaPDF for months, maybe years - in Internet Explorer, Word, Excel, Notepad..... I use it mainly to save paper and ink by printing receipts to PDF. After updating to IE10 I'm finding that when printing from IE it hangs after selecting the NOVA PDF printer from my list of printers. It all works ok 1 in every 3 or 4 attempts, but mostly it fails. IE has to be killed with Task Manager.

The print queue just shows it Spooling....

I've tried a reinstall of NovaPDF and a reboot but the next attempt just hung....

Any one else?

EDIT - Just tried to print this page (NON HTTPS) and it hung after the Save File As PDF dialogue box..... Again just Spooling...

PaulB2012
Posts: 3
Joined: Wed Mar 06, 2013 9:56 am

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby PaulB2012 » Thu Mar 07, 2013 8:40 am

Uninstalled. Reboot. Reinstall

Same problem.

Softland
Posts: 169
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Location: Cluj-Napoca, Romania
Contact:

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby Softland » Wed Mar 13, 2013 8:09 am

Was it only novaPDF hanging in Internet Explorer or it happened with other printers as well? There was no need to reinstall novaPDF as the problem was in IE, most likely you should have disabled temporarily the protective mode and see how it works.

PaulB2012
Posts: 3
Joined: Wed Mar 06, 2013 9:56 am

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby PaulB2012 » Mon Mar 18, 2013 10:00 am

I see what you did there.......

CrazyFin
Posts: 1
Joined: Fri Mar 29, 2013 4:40 pm

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby CrazyFin » Fri Mar 29, 2013 4:43 pm

I have exactly the same problem...

After upgrading to Internet Explorer 10 I get an error message in IE10 like "www.xxx.xxx has stopped responding..."

I also notice that the save as dialogue has two windows open when this happens...

If I do a print out from Google Chrome it works fine.

Definately something in IE10 that is causing these problems...

I have tried to find out how to "disable temporarily the protective mode" but I am unsure of where to do it?

Softland
Posts: 169
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby Softland » Tue Apr 09, 2013 8:19 am

@Crazyfin
Could you please contact us at support@novapdf.com and attach to your email a couple of screenshots on what is happening so that we try to figure this out?

Thank you.

Vykos
Posts: 4
Joined: Mon Jul 16, 2012 1:37 pm

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby Vykos » Mon Dec 09, 2013 1:42 pm

Hello!

Has there been any progress on this problem? We see this in IE11 using 7.7.394. Did you deduct why this happen or gotten any closer to a solution?

Softland
Posts: 169
Joined: Wed Dec 16, 2009 10:48 am
Location: Cluj-Napoca, Romania
Contact:

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Postby Softland » Mon Dec 09, 2013 2:19 pm

Hi Vykos, if you have any print hanging problems in IE11 please email support@novapdf.com, we couldn't locate any specific bugs in novaPDF regarding IE printing.


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