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BrandingSettings crash

Posted: Wed Jul 18, 2018 1:45 pm
by dodes
Hi,
when I run BrandingSettings, it will crash on the next button on the "Configuration Files" page. I don't enter any custom files, etc. on this page.

Here are data from the crash log:

Code: Select all

Problem signature:
  Problem Event Name:   CLR20r3
  Problem Signature 01:   BrandingSettings.exe
  Problem Signature 02:   9.3.239.0
  Problem Signature 03:   5afc0dbf
  Problem Signature 04:   mscorlib
  Problem Signature 05:   4.7.3062.0
  Problem Signature 06:   5ab95381
  Problem Signature 07:   3119
  Problem Signature 08:   a2
  Problem Signature 09:   KUTS43RW3WMPE3EWT1R1Z5M5MTM1NR04
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1051
  Additional Information 1:   5e94
  Additional Information 2:   5e94967536593be49ff4d4a3ae5aa9fa
  Additional Information 3:   e33e
  Additional Information 4:   e33e6897bac0ce76942eb4078618ee32


I'm using novaPDF 9 on Windows 7 x64 Pro.

Where could be the problem?

Thanks

Re: BrandingSettings crash

Posted: Thu Jul 19, 2018 11:59 am
by Softland
Can you send us an email with the log at support@novapdf.com as we need to look into this further more?