Urgent - novaPDF OEM 7 - some installations faults
Posted: Thu Mar 08, 2012 6:20 pm
Some of our customers may not complete the installation-processs (32-Bit version of your OEM-Driver).
They all get the following error message: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action OurPrinter, location: ...\app.exe /OEMActionApp= "..."
these customers are all using Windows 7, 64-Bit, SP1. But some other customers with Windows 7 can install it without any problems. WHAT IS THE REASON?
How can we help ours customers now?
They all get the following error message: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action OurPrinter, location: ...\app.exe /OEMActionApp= "..."
these customers are all using Windows 7, 64-Bit, SP1. But some other customers with Windows 7 can install it without any problems. WHAT IS THE REASON?
How can we help ours customers now?