NovaPDF OEM Error 0xC0000005

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fernandogirotto
Posts: 4
Joined: Tue Oct 02, 2012 3:03 pm

NovaPDF OEM Error 0xC0000005

Post by fernandogirotto »

Hi, after my program installs the printer version 7.6.382, in some machines the error 0x77c21165 (0xc0000005) ocurr when I try to print or access the printer's about page. The error occurs even if I do a manual install.

When I install an older version (6.4 or 5.5) works fine but, unfortunately, these versions doesn't fit my software requirements anymore...

Someone have a clue to solve this problem? :)

PS: Sorry my awful english...

Lorant (Softland)
Posts: 174
Joined: Wed Dec 16, 2009 10:48 am

Re: NovaPDF OEM Error 0xC0000005

Post by Lorant (Softland) »

Hi, can you tell us the following so we could try to reproduce the problem here:
- What operating system you are using (on which you did the test)?
- What application you're trying to print from through novaPDF OEM?

fernandogirotto
Posts: 4
Joined: Tue Oct 02, 2012 3:03 pm

Re: NovaPDF OEM Error 0xC0000005

Post by fernandogirotto »

- Windows XP SP3 (pt-BR) and WIndows 7 SP1 (pt-BR)
- From Word, Excel, Notepad, etc.

If u wish I can post here the commands that I use to install the printer.

Lorant (Softland)
Posts: 174
Joined: Wed Dec 16, 2009 10:48 am

Re: NovaPDF OEM Error 0xC0000005

Post by Lorant (Softland) »

Yes please, post the command as well.
Thank you.

fernandogirotto
Posts: 4
Joined: Tue Oct 02, 2012 3:03 pm

Re: NovaPDF OEM Error 0xC0000005

Post by fernandogirotto »

I run the command below from InnoSetup.

Code: Select all

novapv76.exe /VERYSILENT /SUPPRESSMSGBOXES /NOCANCEL /NORESTART /PrinterName="MyPrinter" /OEMApplication="MyApp" /OEMCompany="MyCompany" /OEMSaveFolder="{commonappdata}\MyCompany\MyApp\Printer\#USERNAME#" /OEMActionApp="MyApp://Command/Printer" /OEMSaveFile="[N]" /RegisterName="MyName" /RegisterKey="MyKey" /LANG="br" /Languages="br-en" /DefaultLang="br"

fernandogirotto
Posts: 4
Joined: Tue Oct 02, 2012 3:03 pm

Re: NovaPDF OEM Error 0xC0000005

Post by fernandogirotto »

Hi! Any update about this problem?

Lorant (Softland)
Posts: 174
Joined: Wed Dec 16, 2009 10:48 am

Re: NovaPDF OEM Error 0xC0000005

Post by Lorant (Softland) »

Sorry but we can't reproduce your problem here. Can you please try and install the latest version (we've released last week) to see if it still occurs on your system? If it still happens send us an email to support[]novapdf.com to see what we can do next.

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