novaPDF SDK v7: PDF file not created

[LFONTANA]

I've a problem with your SDK in my application.
I've developed a windows service (on a Windows Server 2003 R2 64bit server) that checks periodically on a folder. When a file has been found, the application opens and prints it as PDF in another location.
The service runs correctly, it opens the file and uses the novaPDF SDK v7 printer (configured by code using the NovaPdfOptions class) without errors. I also can see the file in the printer queue but the output file is never created. I'm sure it's not a security problem (my user is the server Administrator).
I don't have the possibilty to try to run my service on a 32bit machine.

Let me know if you need some more informations,

Regards,

Luigi

[Claudiu (Softland)]

Hello,

Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export the profile you are using for novaPDF, or send us the source code where you create and set novaPDF options.
Please send this information by email to [email protected]

Thank you.

[LFONTANA]

Hello,

Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export the profile you are using for novaPDF, or send us the source code where you create and set novaPDF options.
Please send this information by email to [email protected]

Thank you.

My service runs as system administrator and I'm try to saving on local folder (C:\Output) for this testing service.

This is my exported profile:

Code: Select all

[a44568cb-87f2-4b0f-b6f3-d7bce646d9b1]
Page Form = A4
Page Orientation = 1
Page Scale = 100
Page Resolution = 300
Page Width = 210000
Page Height = 297000
Page Units = 1
Page Size = 9
Margin Left = 0
Margin Right = 0
Margin Top = 0
Margin Bottom = 0
Origin Left = 0
Origin Top = 0
Align Right Margin = 0
Align Bottom Margin = 0
Center Horizontally = 0
Center Vertically = 0
Fit Zoom to Margins = 1
Page Zoom = 100000
Calculate CropBox = 0
Custom Forms = 
Standard Forms Visibility Flags = 1111111111100000000000000000000000000000000000000000000000000
Prompt Save Dialog = 0
Save Use Advanced Dialog = 0
Save Advanced Strategy = 3
File Conflict Strategy = 5
Save Use Folder Ask = 4
Save Folder = C:\Output\
Save File = c501130c-d2e9-4881-9e24-a742ee7951fb.pdf
Save Folder Ask = 
Save File Ask = [N]
Save Local = 1
Save File Password = 
Save Advanced Password = 
Save Allow Change Folder = 1
Save Net User Name = 
Save Net Password = 
Document Author = <Default>
Document Creator = <Default>
Document Keywords = 
Document Subject = 
Document Title = <Default>
Document Page Layout = 1
Document Page Scaling = 0
Document Page Mode = 0
Document Page Number = 1
Document Use Page Number = 0
Document Page Magnification = 0
Document Magnification Percent = 100
Document Creation Day = 0
Document Creation Hour = 0
Document Creation Minute = 0
Document Creation Month = 0
Document Creation Second = 0
Document Creation Year = 0
Document Modify Day = 0
Document Modify Hour = 0
Document Modify Minute = 0
Document Modify Month = 0
Document Modify Second = 0
Document Modify Year = 0
Post Save Open = 0
Use Default Viewer = 0
Action Application = 
Action Arguments = %1
Action Net User Name = 
Action Net Password = 
Use Text Compression = 1
Text Compression Method = 0
Text Compression Level = 5
Use Image Compression = 1
Image Compression Method = 1
Image Compression Level = 77
Use Indexed Image Compression = 1
Indexed Compression Method = 0
Indexed Compression Level = 5
Use Monochrome Image Compression = 1
Monochrome Compression Method = 0
Monochrome Compression Level = 5
Image Optimization = 0
Correct Line Widths = 0
Correct Fill Colors = 0
Ignore Empty Pages = 0
Optimize Text = 1
Embed All Fonts = 0
Embed Font Subset = 1
Force Embed Protected = 0
Always Embed Fonts List = 
Never Embed Fonts List = Arial;Courier;Times New Roman;
Use Embed Fonts List = 0
Use Never Embed Fonts List = 1
Downsample High Color Img = 0
Downsample High Color Img DPI = 96
Downsample High Color Img Type = 3
Downsample Indexed Img = 0
Downsample Indexed Img DPI = 96
Downsample Indexed Img Type = 3
Downsample Monochrome Img = 0
Downsample Monochrome Img DPI = 96
Downsample Monochrome Img Type = 3
Convert High Color Img = 0
Convert Indexed Img = 0
Convert High Color Img Type = 0
Dither High Color Img = 1
Dither High Color Img Method = 0
Convert Indexed Img Type = 0
Dither Indexed Img = 1
Dither Indexed Img Method = 0
Convert Text and Graphics = 0
Convert Text and Graphics Type = 0
Convert Monochrome Text Trashold = 128
Convert High Color Img Trashold = 128
Convert Indexed Img Trashold = 128
Graphics Configuration = 0
Enable Watermarks = 0
Number of Text Watermarks = 0
Number of Image Watermarks = 0
AnalyzeUrl = 1
DetectFiles = 0
CheckFileExists = 0
BorderType = 0
BorderStyle = 0
BorderWidth = 1000
BorderColor = 13369344
UseLinkColor = 0
Bookmarks Detection Enabled = 0
Bookmarks Allow Multi-Line = 0
Bookmarks Match Nodes Regardless of Level = 0
Bookmarks Number of Levels to Consider = 0
Bookmarks Open up to Level = 0
Bookmarks Add Root = 0
Bookmarks Root Name = [T]
Bookmarks Display Root Bold = 0
Bookmarks Display Root Italic = 0
Bookmarks Display Root Color = 0
Bookmark Items Number = 0
User Password = 
Owner Password = 
AllowAnnotForms = 0
AllowCopyExtract = 0
AllowExtractRev3 = 0
AllowFillFormsRev3 = 0
AllowModify = 0
AllowModPagesRev3 = 0
AllowPrint = 0
AllowPrintRev3 = 0
Level = 0
Send Email = 0
Email Type = 0
Email Compress PDF = 0
Email To Address = 
Email CC Address = 
Email BCC Address = 
Email Subject = 
Email Body = 
Email From Address = 
Email SMTP Server = 
Email SMTP Port = 25
Email SMTP User = 
Email SMTP Authentification = 0
Email SMTP SSL = 0
Email Lookup Address = 1
Email SMTP Password = 
Email Delete PDF = 0
Email Attach PDF = 1
Email Attach Other = 0
Email Change Zip Extension = 0
Email Other Attachment = 
Email Change Extensions = txt
Email Change To Extension = 
Enable Overlay = 0
Overlay File Name = 
Overlay Password = 
Overlay Net User Name = 
Overlay Net Password = 
Overlay Repeat Type = 0
Overlay File As Background = 1
Overlay Fit To Margins = 1
Overlay Margin Left = 0
Overlay Margin Right = 0
Overlay Margin Top = 0
Overlay Margin Bottom = 0
Overlay Center Horizontally = 0
Overlay Center Vertically = 0
Overlay Align Right = 0
Overlay Align Bottom = 0
Overlay Origin Left = 0
Overlay Origin Top = 0
Overlay Zoom = 100000
Enable Signatures = 0
Signature Certificate Type = 1
Signature Cert IssuedBy = 
Signature Cert IssuedTo = 
Signature Cert Subject = 
Signature Cert Expire Year = 0
Signature Cert Expire Month = 0
Signature Cert Expire Day = 0
Signature Cert Expire Hour = 0
Signature Cert Expire Minute = 0
Signature File Name = 
Signature Cert Password = 
Signature Cert Net User = 
Signature Cert Net Password = 
Signature Sign On = 0
Signature Sign Page = 1
Signature Width = 177000
Signature Height = 50000
Signature Rotation = 0
Signature Show Graphic Name = 1
Signature Show Graphic Image = 0
Signature Image File Name = 
Signature Image Net User = 
Signature Image Net Password = 
Signature Image Keep Ratio = 1
Signature Image Opacity = 100
Signature Name Opacity = 100
Signature Font Color = 0
Signature Show Name = 0
Signature Show Date = 0
Signature Show Location = 0
Signature Show Reason = 0
Signature Show Labels = 0
Signature Show Dist Name = 1
Signature Show Contact Info = 0
Signature Use Font Size = 0
Signature Font Size = 8
Signature Reason = 
Signature Location = 
Signature Contact Info = 
Signature Center Horizontally = 0
Signature Center Vertically = 0
Signature Align Right = 1
Signature Align Bottom = 1
Signature Origin Left = 0
Signature Origin Top = 0
Signature Visible View = 1
Signature Visible Print = 1
Signature Visible Export = 1
OverridePaper = 0
CancelBeforeSpool = 0
TemporaryProfile = 0
PDFVersion = 5
PDFA1BCompliant = 0
AllowChangeProfile = 0
SilentPrint = 0
PublicProfile = 0

Just another thing: if I use this profile with another application (like a form application or a console application) written with the same code of the service (for printing), the file is created correctly.

Thanks support,
Luigi

[Claudiu (Softland)]

Hello,

Could you please use a "public profile" instead of a "private profile". Even if your service runs with the administrator user, it might run in a different session and pick the wrong profile. Public profiles are visible to all users / sessions.

If the service still does not work, please send us a sample service application, for testing purpose, so we can replicate and investigate the problem here.

Also please send us the novaPDF exact version and build you are using with your application along with the other information.

Thank you.

[LFONTANA]

Hello,

Could you please use a "public profile" instead of a "private profile". Even if your service runs with the administrator user, it might run in a different session and pick the wrong profile. Public profiles are visible to all users / sessions.

If the service still does not work, please send us a sample service application, for testing purpose, so we can replicate and investigate the problem here.

Also please send us the novaPDF exact version and build you are using with your application along with the other information.

Thank you.

Thank you Support,
using a "public profile" is the solution of my issue. Now, the printer works properly.

Regards,

Luigi