pdf File sometimes not created

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Posts: 1
Joined: Mon Mar 04, 2013 3:12 pm

pdf File sometimes not created

Post by markus.liebscher »

We developed an customer specific solution which converts Word-Documents to pdf by novapdf OEM (Microsoft.NET 3.5 with Word-Automation).
Productive Environment: Windows 7 Professional 32bit SP1, German, Microsoft Word 2010, novapdf OEM 7.7 Build 387

Problem: Most of conversion tasks work perfectly. But sometimes the print job is sent to printing queue, but the pdf-File is not created. We can not replicate this issue in our development environment but have some entries from eventlog.

Is there a possibility to activate logging on novapdf to catch the issue?

Thx Markus

Lorant (Softland)
Posts: 177
Joined: Wed Dec 16, 2009 10:48 am

Re: pdf File sometimes not created

Post by Lorant (Softland) »

Hi Markus,
Yes it's possible to do logging, but we have a separate build for that so you'll need to email us at [email protected] in order to get the details on how to install and enable logging.

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