Uninstall and install of SDK version both hanging

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DanCooperstock
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Joined: Tue Dec 07, 2010 2:41 pm
Location: Toronto Canada
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Uninstall and install of SDK version both hanging

Post by DanCooperstock » Mon Jun 11, 2012 6:05 pm

I have the novaPDF SDK version 7, and I include the client installer (novapk.exe) in my application's installer.

I have one client for whom both the uninstall from Control Panel and the install from my application just hang, and she ends up having to kill them with Task Manager and/or reboot her computer.

Why would this be happening, and what can be done to resolve it, so I can get it installed correctly on her computer, for use by my application?

Thanks.

elcombs
Posts: 1
Joined: Thu Jan 31, 2013 2:44 pm

Re: Uninstall and install of SDK version both hanging

Post by elcombs » Thu Jan 31, 2013 2:50 pm

Did you ever get find a resolution to this issue. Some of our customers are experiencing the same issue. Thanks!

DanCooperstock
Posts: 6
Joined: Tue Dec 07, 2010 2:41 pm
Location: Toronto Canada
Contact:

Re: Uninstall and install of SDK version both hanging

Post by DanCooperstock » Thu Jan 31, 2013 3:15 pm

novaPDF support wrote back to me, with the following suggestion:

Here is an article about complete uninstall and manual delete of novaPDF driver files:
http://www.novapdf.com/kb/how-do-i-rein ... r-108.html


I think I did that and it worked, eventually. I may have had to also delete all uninstall-related files, which I can't remember whether that web page had me do.

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