Search found 197 matches

by Softland
Thu Apr 18, 2013 12:51 pm
Forum: Support & Troubleshooting
Topic: 508 Compliance
Replies: 1
Views: 1869

Re: 508 Compliance

With novaPDF you cannot add accessibility tags and I believe those are a requirement for 508 compliance. However as per their guidelines "PDFs do not need to be 508 compliant if a compliant HTML version of the document exists.", so you might not need to create a 508 compliant PDF if you already have...
by Softland
Tue Apr 09, 2013 8:21 am
Forum: Developer Tools
Topic: Printing to NovaPDF from service on Win8 - PrintTicket failu
Replies: 3
Views: 3920

Re: Printing to NovaPDF from service on Win8 - PrintTicket f

Are you using the latest build version of novaPDF 7.7?
by Softland
Tue Apr 09, 2013 8:20 am
Forum: Developer Tools
Topic: Lotus notes conversion missing some text
Replies: 1
Views: 2394

Re: Lotus notes conversion missing some text

There was no attachment in your post, could you please send us the attachment to support@novapdf.com so we could look more into it?
by Softland
Tue Apr 09, 2013 8:19 am
Forum: Support & Troubleshooting
Topic: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388
Replies: 7
Views: 5261

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

@Crazyfin
Could you please contact us at support@novapdf.com and attach to your email a couple of screenshots on what is happening so that we try to figure this out?

Thank you.
by Softland
Wed Mar 13, 2013 8:14 am
Forum: Developer Tools
Topic: pdf File sometimes not created
Replies: 1
Views: 3083

Re: pdf File sometimes not created

Hi Markus,
Yes it's possible to do logging, but we have a separate build for that so you'll need to email us at support@novapdf.com in order to get the details on how to install and enable logging.
by Softland
Wed Mar 13, 2013 8:09 am
Forum: Support & Troubleshooting
Topic: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388
Replies: 7
Views: 5261

Re: Printing Hangs in IE10 Win 7 SP1 novaPDF Lite 7.7.388

Was it only novaPDF hanging in Internet Explorer or it happened with other printers as well? There was no need to reinstall novaPDF as the problem was in IE, most likely you should have disabled temporarily the protective mode and see how it works.
by Softland
Mon Mar 04, 2013 8:42 am
Forum: Developer Tools
Topic: Can not change "UseTempProfiles" and "ShowSelectProfileDialo
Replies: 3
Views: 3040

Re: Can not change "UseTempProfiles" and "ShowSelectProfileD

Since we require more information it would be easier if you could email us at support@novapdf.com to solve this faster. Thank you.
by Softland
Mon Mar 04, 2013 8:40 am
Forum: Support & Troubleshooting
Topic: Preventing Outlook pop-up message
Replies: 1
Views: 2587

Re: Preventing Outlook pop-up message

Hi stevek, you've received our reply to your email request too (via email), but we're replying to the forum request also in case there are other similar problems for other users: This message cannot be disabled from our code. It is part of Microsoft Outlook security and cannot be disabled from an Ou...
by Softland
Tue Feb 19, 2013 9:19 am
Forum: Developer Tools
Topic: Can not change "UseTempProfiles" and "ShowSelectProfileDialo
Replies: 3
Views: 3040

Re: Can not change "UseTempProfiles" and "ShowSelectProfileD

Hi sebas,
These two options are not included in profile options, they are global options for the printer. So you have to use the "SetPrinterOption" function to set these options.
by Softland
Tue Feb 19, 2013 9:12 am
Forum: Developer Tools
Topic: NovaPDF OEM Error 0xC0000005
Replies: 6
Views: 3817

Re: NovaPDF OEM Error 0xC0000005

Sorry but we can't reproduce your problem here. Can you please try and install the latest version (we've released last week) to see if it still occurs on your system? If it still happens send us an email to support[]novapdf.com to see what we can do next.