Search found 197 matches

by Softland
Fri Feb 15, 2013 2:00 pm
Forum: Support & Troubleshooting
Topic: Multiple applications installing different versions causes p
Replies: 3
Views: 4496

Re: Multiple applications installing different versions caus

Both COMs in version 6 and 7 of novaPDF have the same GUID so only one of them can be registered on a computer. In version 7 of novaPDF we added an additional COM exactly for these kind of problems. For novaPDF SDK 7 here is what you have to do to use the COM with the different GUID: First, when ins...
by Softland
Fri Feb 15, 2013 9:06 am
Forum: Support & Troubleshooting
Topic: An error occured while saving the document to PDF.
Replies: 1
Views: 1646

Re: An error occured while saving the document to PDF.

Hi,
Can you please make sure you install the latest version of novaPDF?
by Softland
Fri Oct 19, 2012 3:44 am
Forum: Support & Troubleshooting
Topic: Registration
Replies: 1
Views: 1650

Re: Registration

Hi, have you installed the correct edition for sure? In the email you received with your registration details, there's information on what you have to download and what to use for registration. A common error is using a different name rather than the one provided in the email for the Registration Na...
by Softland
Wed Oct 10, 2012 5:57 am
Forum: Support & Troubleshooting
Topic: No default email client
Replies: 3
Views: 2328

Re: No default email client

It seems to be a problem with Outlook, have you tried re-installing it? Or maybe just do a repair and see if it still happens (and i assume it's up to date with the latest SP)?
by Softland
Wed Oct 10, 2012 5:29 am
Forum: Developer Tools
Topic: NovaPDF OEM Error 0xC0000005
Replies: 6
Views: 3825

Re: NovaPDF OEM Error 0xC0000005

Yes please, post the command as well.
Thank you.
by Softland
Fri Oct 05, 2012 8:56 am
Forum: Developer Tools
Topic: NovaPDF OEM Error 0xC0000005
Replies: 6
Views: 3825

Re: NovaPDF OEM Error 0xC0000005

Hi, can you tell us the following so we could try to reproduce the problem here:
- What operating system you are using (on which you did the test)?
- What application you're trying to print from through novaPDF OEM?
by Softland
Tue Oct 02, 2012 6:15 am
Forum: Support & Troubleshooting
Topic: Protection Fault accessing NovaPDF properties
Replies: 1
Views: 1708

Re: Protection Fault accessing NovaPDF properties

Hi,
The best thing to do is contact us at support@novapdf.com, as we will need some samples from you, so please send us an email.
by Softland
Tue Sep 25, 2012 6:22 am
Forum: Support & Troubleshooting
Topic: Location Not Available when trying to save PDF
Replies: 1
Views: 2098

Re: Location Not Available when trying to save PDF

Hi,
In order to figure this out, could you please post the code you wrote for setting the Save options? If you don't want to share it publicly, please send it to support[at]novapdf[dot]com
Thank you.
by Softland
Tue Sep 25, 2012 6:13 am
Forum: Support & Troubleshooting
Topic: dwg to pdf monochrome
Replies: 2
Views: 2275

Re: dwg to pdf monochrome

Hi jane, glad that you found the tab and solved the problem. We have a tutorial that explains a bit more the options on the Graphics tab at http://www.novapdf.com/kb/how-to-config ... s-tab.html
by Softland
Wed Sep 12, 2012 8:39 am
Forum: Developer Tools
Topic: Windows 8
Replies: 3
Views: 3103

Re: Windows 8

A fully compatible novaPDF OEM version for Windows 8 will be released in the next 2-3 weeks, so before the official release of Windows 8.