Search found 223 matches

by Support
Wed Jul 06, 2011 1:59 pm
Forum: Support & Troubleshooting
Topic: Links problem
Replies: 3
Views: 5102

Re: Links problem

Hello,

Using the default conversion method you cannot convert hidden links. However the Office Add-in present with some of the novaPDF versions can also convert hidden links when converting to PDF from Office Word, Excel files.

Thank you.
by Support
Wed Jul 06, 2011 7:45 am
Forum: Support & Troubleshooting
Topic: Error creating PDF
Replies: 1
Views: 1649

Re: Error creating PDF

Hello, The error you are getting when printing with the application is received when the file is already either opened or locked by another program. Please make sure that you do not have the option to open it with Adobe Reader enabled and also make sure there are no other programs with access to the...
by Support
Fri Jun 24, 2011 6:16 am
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 17041

Re: Large TMP files in User Profile

Hello, The TMP files are being created only when the job is processed so when the PDF is created the files should be removed automatically. Please follow up on a print and let us know if the TMP files are being removed in your case and if they are not, let us know about it so we can check. Unfortuna...
by Support
Thu Jun 16, 2011 6:17 am
Forum: Developer Tools
Topic: Fonts not displaying correctly
Replies: 1
Views: 2166

Re: Fonts not displaying correctly

Hello,

Please send us the original PDFs that were used for merging along with the resulting PDF with the fonts issue at our support team at support@novaPDF.com for further testing and troubleshooting.

Thank you.
by Support
Tue Jun 07, 2011 7:14 am
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 4926

Re: NovaPDF OEM in Windows XP

Hello, For us to better understand and troubleshoot this behavior we would like to ask you to make these steps from your end: 1. Make another clean installation of novaPDF but this time with the log parameter /InstallLog added from the command line. The installation would be like this in the command...
by Support
Mon Jun 06, 2011 12:19 pm
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 4926

Re: NovaPDF OEM in Windows XP

Hello, We have tested this on exactly the same environment: Virtual PC with Win XP SP3 and all the updates and the application is installed successfully. Can you tell me if you had a previous novaPDF version installed on the machine before installing this one? The files you need to check for when un...
by Support
Fri Jun 03, 2011 7:31 am
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 4926

Re: NovaPDF OEM in Windows XP

Hello, We have tried to replicate the issue but the novaPDF OEM is installed successfully with the printer showing in the list. Please try to completely uninstall the application by following this tutorial: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-se...
by Support
Tue May 31, 2011 2:31 pm
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 31442

Re: COM errors when setting options to default profile

Hello, If there is indeed a bug in novPDF printer driver, than we need to replicate it here in order to investigate and correct it. Are you able to replicate this behavior on your test computers? Can you also replicate it with one of our samples? If so, please send us your application, or the sample...
by Support
Mon May 30, 2011 11:55 am
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 31442

Re: COM errors when setting options to default profile

Hello, The file "<printer name>.nvl" is created by novaPDF printer driver in the user's application data folder. If the file is not created it means that the printer driver does not have rights to create this file for the currently logged in user. novaPDF setup runs with administrator rights, and th...
by Support
Mon May 30, 2011 6:47 am
Forum: Support & Troubleshooting
Topic: Links problem
Replies: 3
Views: 5102

Re: Links problem

Hello,

Please access the following tutorial on hyperlink creation:

http://www.novapdf.com/kb/create-active ... al-68.html

You probably have hidden links in the html, this is why you cannot port them as well in the PDF.

Thank you.