Search found 253 matches

by Claudiu (Softland)
Mon Sep 05, 2011 6:38 am
Forum: Support & Troubleshooting
Topic: Error Creating PDF file (...cannot find path...)
Replies: 3
Views: 4120

Re: Error Creating PDF file (...cannot find path...)

Hello,

You have to make the default profile public in order to be able to print from client computers using the print server option.

Thank you.
by Claudiu (Softland)
Thu Sep 01, 2011 2:16 pm
Forum: Developer Tools
Topic: novaPDF OEM long url web page
Replies: 3
Views: 3546

Re: novaPDF OEM long url web page

Hello,

We have tested this from our end and we have managed to reproduce the issue you have mentioned. We will look for a solution for this as soon as possible.

This may be a while as the behavior is only present on some of the browsers you have mentioned.

Thank you.
by Claudiu (Softland)
Fri Aug 26, 2011 1:31 pm
Forum: Support & Troubleshooting
Topic: Clienterror after update
Replies: 3
Views: 2991

Re: Clienterror after update

Hello, Please follow up on this tutorial on how to completely remove/reinstall the novaPDF printer driver on the computer: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-server-108.html Also make sure no print jobs are active in some way during the process...
by Claudiu (Softland)
Tue Aug 23, 2011 2:23 pm
Forum: Support & Troubleshooting
Topic: Add encryption to existing PDF?
Replies: 3
Views: 3254

Re: Add encryption to existing PDF?

Hello, The issue may be that from Adobe Reader the PDF is often seen as an Image when it is printed again and encrypted so this is why you may get the increased file size after the conversion. Please remove all the image/graphic enhancements for the file from the Preferences>Graphics tab in novaPDF ...
by Claudiu (Softland)
Tue Aug 23, 2011 8:56 am
Forum: Support & Troubleshooting
Topic: message "not licensed" remains after new key
Replies: 1
Views: 3059

Re: message "not licensed" remains after new key

Hello, Please access the following articles for details information on how to attend your issue: http://www.novapdf.com/kb/unlicensed-footer-notice-still-shows-up-on-pdf-pages-after-registering-novapdf-sdk-344.html http://www.novapdf.com/kb/distributing-novapdf-with-32bit-applications-that-run-on-wi...
by Claudiu (Softland)
Tue Aug 23, 2011 7:04 am
Forum: Support & Troubleshooting
Topic: Add encryption to existing PDF?
Replies: 3
Views: 3254

Re: Add encryption to existing PDF?

Hello,

You should be able to print from an existing PDF file and add encryption to it as well without any issues using the novaPDF printer driver directly from the Adobe Reader.

Can you tell us what issues you have exactly with the file when printing it?

Thank you.
by Claudiu (Softland)
Thu Aug 04, 2011 6:52 am
Forum: Developer Tools
Topic: Uninstall Options
Replies: 1
Views: 5365

Re: Uninstall Options

Hello,

Unfortunately the uinstaller does not support the /RESTARTEXITCODE parameter as novaPDF does not require a computer restart when it is uninstalled from a machine.

Thank you.
by Claudiu (Softland)
Fri Jul 29, 2011 9:54 am
Forum: Developer Tools
Topic: novaPDF SDK v7: PDF file not created
Replies: 4
Views: 7253

Re: novaPDF SDK v7: PDF file not created

Hello, Could you please use a "public profile" instead of a "private profile". Even if your service runs with the administrator user, it might run in a different session and pick the wrong profile. Public profiles are visible to all users / sessions. If the service still does not work, please send u...
by Claudiu (Softland)
Fri Jul 29, 2011 9:52 am
Forum: Support & Troubleshooting
Topic: File merge problem
Replies: 3
Views: 3786

Re: File merge problem

Hello,

Please send us one of the Word 97 files you are having problems with at our support team at support@novapdf.com if possible so we can troubleshoot this issue further and try to determine what is the cause for it.

Thank you.
by Claudiu (Softland)
Fri Jul 29, 2011 7:59 am
Forum: Support & Troubleshooting
Topic: File merge problem
Replies: 3
Views: 3786

Re: File merge problem

Hello,

We have tried multiple tests using the append function but we did not get any errors while appending the files.

Can you give us more details on the environment you are using for testing?

Thank you.