Hello, Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export th...

Hello, Unfortunately we haven't been successful in reproducing the error using our means at the time however we have included a fix in our latest builds that could influence this issue as well, so if you are using an older build please update to the latest one and give it another go. If you are stil...

Hello,

Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at support@novapdf.com for further investigations.

Thank you.

Hello, Unfortunately we do not have such as tool available for migrations. However a quicker way to copy over the profiles would be to manually access the path where they are stored namely C:\Windows\System32\spool\drivers\x64\3\novaPDF Pro Server v7.nvp for example in windows 7 and select all the ....

Hello,

Please export the profile you are using and send it to our support team at support@novapdf.com along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.

Thank you.

Hello, We have tested this issue on our end but we cannot reproduce the error as the image is rendered normally. Please make sure you have the latest novaPDF version installed on the computer and also try to open the PDF after creating it with another PDF reader like the Adobe one. If you still have...

Hello, Please access the http://www.novapdf.com/kb/printing-an-entire-excel-workbook-to-a-single-pdf-file-135.html tutorial for how to print an entire excel workbook to a PDF file. Also make sure you have the latest novaPDF build installed on your computer. If you are still having issues after this ...

Hello,

Using the default conversion method you cannot convert hidden links. However the Office Add-in present with some of the novaPDF versions can also convert hidden links when converting to PDF from Office Word, Excel files.

Thank you.

Hello, The error you are getting when printing with the application is received when the file is already either opened or locked by another program. Please make sure that you do not have the option to open it with Adobe Reader enabled and also make sure there are no other programs with access to the...

Hello, The TMP files are being created only when the job is processed so when the PDF is created the files should be removed automatically. Please follow up on a print and let us know if the TMP files are being removed in your case and if they are not, let us know about it so we can check. Unfortuna...