Hello, Could you please use a "public profile" instead of a "private profile". Even if your service runs with the administrator user, it might run in a different session and pick the wrong profile. Public profiles are visible to all users / sessions. If the service still does not work, please send u...

Hello,

Please send us one of the Word 97 files you are having problems with at our support team at support@novapdf.com if possible so we can troubleshoot this issue further and try to determine what is the cause for it.

Thank you.

Hello,

We have tried multiple tests using the append function but we did not get any errors while appending the files.

Can you give us more details on the environment you are using for testing?

Thank you.

Hello, Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export th...

Hello, Unfortunately we haven't been successful in reproducing the error using our means at the time however we have included a fix in our latest builds that could influence this issue as well, so if you are using an older build please update to the latest one and give it another go. If you are stil...

Hello,

Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at support@novapdf.com for further investigations.

Thank you.

Hello, Unfortunately we do not have such as tool available for migrations. However a quicker way to copy over the profiles would be to manually access the path where they are stored namely C:\Windows\System32\spool\drivers\x64\3\novaPDF Pro Server v7.nvp for example in windows 7 and select all the ....

Hello,

Please export the profile you are using and send it to our support team at support@novapdf.com along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.

Thank you.

Hello, We have tested this issue on our end but we cannot reproduce the error as the image is rendered normally. Please make sure you have the latest novaPDF version installed on the computer and also try to open the PDF after creating it with another PDF reader like the Adobe one. If you still have...

Hello, Please access the http://www.novapdf.com/kb/printing-an-entire-excel-workbook-to-a-single-pdf-file-135.html tutorial for how to print an entire excel workbook to a PDF file. Also make sure you have the latest novaPDF build installed on your computer. If you are still having issues after this ...