Hello,

Please send us the original PDFs that were used for merging along with the resulting PDF with the fonts issue at our support team at support@novaPDF.com for further testing and troubleshooting.

Thank you.

Hello, For us to better understand and troubleshoot this behavior we would like to ask you to make these steps from your end: 1. Make another clean installation of novaPDF but this time with the log parameter /InstallLog added from the command line. The installation would be like this in the command...

Hello, We have tested this on exactly the same environment: Virtual PC with Win XP SP3 and all the updates and the application is installed successfully. Can you tell me if you had a previous novaPDF version installed on the machine before installing this one? The files you need to check for when un...

Hello, We have tried to replicate the issue but the novaPDF OEM is installed successfully with the printer showing in the list. Please try to completely uninstall the application by following this tutorial: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-se...

Hello, If there is indeed a bug in novPDF printer driver, than we need to replicate it here in order to investigate and correct it. Are you able to replicate this behavior on your test computers? Can you also replicate it with one of our samples? If so, please send us your application, or the sample...

Hello, The file "<printer name>.nvl" is created by novaPDF printer driver in the user's application data folder. If the file is not created it means that the printer driver does not have rights to create this file for the currently logged in user. novaPDF setup runs with administrator rights, and th...

Hello,

Please access the following tutorial on hyperlink creation:

http://www.novapdf.com/kb/create-active ... al-68.html

You probably have hidden links in the html, this is why you cannot port them as well in the PDF.

Thank you.

Hello,

We will contact you shortly for further troubleshooting at the e-mail address you have used to create this account on the forum.

Please confirm the mail address is the correct one we should use.

Thank you.

Hello,

Please let us know what version and build of novaPDF is installed on the computer and also what type of Windows XP you have on it meaning if it is on 32 bit or 64 bit.

Thank you.

Hello, The 0xd5da0008 exception is raised by novaPDF and it means that the profile name is not found. From your description it seems that on this computer there is no profile defined. This is probably related with some permissions restrictions. novaPDF keeps the profiles in a ini-like file in the "A...