Search found 253 matches

by Claudiu (Softland)
Thu Jun 16, 2011 6:17 am
Forum: Developer Tools
Topic: Fonts not displaying correctly
Replies: 1
Views: 2686

Re: Fonts not displaying correctly

Hello,

Please send us the original PDFs that were used for merging along with the resulting PDF with the fonts issue at our support team at support@novaPDF.com for further testing and troubleshooting.

Thank you.
by Claudiu (Softland)
Tue Jun 07, 2011 7:14 am
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 6182

Re: NovaPDF OEM in Windows XP

Hello, For us to better understand and troubleshoot this behavior we would like to ask you to make these steps from your end: 1. Make another clean installation of novaPDF but this time with the log parameter /InstallLog added from the command line. The installation would be like this in the command...
by Claudiu (Softland)
Mon Jun 06, 2011 12:19 pm
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 6182

Re: NovaPDF OEM in Windows XP

Hello, We have tested this on exactly the same environment: Virtual PC with Win XP SP3 and all the updates and the application is installed successfully. Can you tell me if you had a previous novaPDF version installed on the machine before installing this one? The files you need to check for when un...
by Claudiu (Softland)
Fri Jun 03, 2011 7:31 am
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 6182

Re: NovaPDF OEM in Windows XP

Hello, We have tried to replicate the issue but the novaPDF OEM is installed successfully with the printer showing in the list. Please try to completely uninstall the application by following this tutorial: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-se...
by Claudiu (Softland)
Tue May 31, 2011 2:31 pm
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 34709

Re: COM errors when setting options to default profile

Hello, If there is indeed a bug in novPDF printer driver, than we need to replicate it here in order to investigate and correct it. Are you able to replicate this behavior on your test computers? Can you also replicate it with one of our samples? If so, please send us your application, or the sample...
by Claudiu (Softland)
Mon May 30, 2011 11:55 am
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 34709

Re: COM errors when setting options to default profile

Hello, The file "<printer name>.nvl" is created by novaPDF printer driver in the user's application data folder. If the file is not created it means that the printer driver does not have rights to create this file for the currently logged in user. novaPDF setup runs with administrator rights, and th...
by Claudiu (Softland)
Mon May 30, 2011 6:47 am
Forum: Support & Troubleshooting
Topic: Links problem
Replies: 3
Views: 5844

Re: Links problem

Hello,

Please access the following tutorial on hyperlink creation:

http://www.novapdf.com/kb/create-active ... al-68.html

You probably have hidden links in the html, this is why you cannot port them as well in the PDF.

Thank you.
by Claudiu (Softland)
Thu May 26, 2011 8:11 am
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 34709

Re: COM errors when setting options to default profile

Hello,

We will contact you shortly for further troubleshooting at the e-mail address you have used to create this account on the forum.

Please confirm the mail address is the correct one we should use.

Thank you.
by Claudiu (Softland)
Wed May 25, 2011 8:18 am
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 34709

Re: COM errors when setting options to default profile

Hello,

Please let us know what version and build of novaPDF is installed on the computer and also what type of Windows XP you have on it meaning if it is on 32 bit or 64 bit.

Thank you.
by Claudiu (Softland)
Tue May 24, 2011 9:28 am
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 34709

Re: COM errors when setting options to default profile

Hello, The 0xd5da0008 exception is raised by novaPDF and it means that the profile name is not found. From your description it seems that on this computer there is no profile defined. This is probably related with some permissions restrictions. novaPDF keeps the profiles in a ini-like file in the "A...