Search found 223 matches

by Support
Thu Jan 13, 2011 2:08 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 6411

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, We have tested the issue but are not getting any errors or any timeout while printing the faxes. I have attached a screen with where are we printing and how. Please let me know if that is where we are supposed to look and if you still have issues please try to completely uninstall novapdf by ...
by Support
Mon Jan 10, 2011 3:40 pm
Forum: Support & Troubleshooting
Topic: print web page
Replies: 1
Views: 1812

Re: print web page

Hello,

Unfortunately novaPDF cannot provide the page differentiation functionality for the time being.

Thank you for understanding.
by Support
Thu Jan 06, 2011 9:03 am
Forum: Support & Troubleshooting
Topic: Silently create PDF
Replies: 3
Views: 4033

Re: Silently create PDF

Hello,

Your issue has been also attended by e-mail.

Thank you for understanding.
by Support
Thu Jan 06, 2011 9:01 am
Forum: Support & Troubleshooting
Topic: Error when creating PDF
Replies: 2
Views: 3616

Re: Error when creating PDF

Hello, As replied on your support e-mail, novaPDF SDK version 7 works only with the printer provided with the SDK. It will not work with any other editions of novaPDF printer, including the novaPDF Professional Server edition. Please use the printer we provide with the SDK. The setup is located in t...
by Support
Wed Dec 22, 2010 7:47 am
Forum: Support & Troubleshooting
Topic: novapdf install problem
Replies: 1
Views: 1963

Re: novapdf install problem

Hello, Please be more specific about this problem. Let us know the exact error you are getting when you try to install, on what OS you are trying to install, the novaPDF version you used for installation, if you have any previous versions of novapdf on the computer and anything else that may help us...
by Support
Thu Dec 16, 2010 8:12 am
Forum: Support & Troubleshooting
Topic: Nova PDFs text invisible in Mac OS Preview
Replies: 1
Views: 3145

Re: Nova PDFs text invisible in Mac OS Preview

Hello, The Mac OS font embedding engine is different than the Windows one and that may cause issues with the ported files. We do not support Mac OS so we cannot test this issue with the Mac Preview to determine exactly what the issue may be however we can suggest a few changes. Before you print the ...
by Support
Fri Dec 10, 2010 9:28 am
Forum: Support & Troubleshooting
Topic: Printing to Nova PDF in Photoshop CS3 Crashes Photoshop
Replies: 1
Views: 2082

Re: Printing to Nova PDF in Photoshop CS3 Crashes Photoshop

Hello, We have tried to troubleshoot the issue but all the conversions were successful. Used for testing are Adobe Photoshop CS3, a JPG image, a PDF file and the Windows version is Windows 7 64 bit. Please send us the file in question if possible to our support team at support@novapdf.com for a test...
by Support
Thu Dec 09, 2010 7:37 am
Forum: Support & Troubleshooting
Topic: NovaPDF & transparent objects in MSWord/MSVisio
Replies: 1
Views: 2167

Re: NovaPDF & transparent objects in MSWord/MSVisio

Hello,

Unfortunately we do not have a technical solution for this issue at the moment.

Thank you .
by Support
Wed Dec 08, 2010 8:29 am
Forum: Developer Tools
Topic: SDK Windows Messages and the LParam value (jobID)
Replies: 1
Views: 2436

Re: SDK Windows Messages and the LParam value (jobID)

Hello,

As mentioned in the other reply, i will have to ask you to send the issues you have to our support team directly.

The email address is support@novapdf.com

Thank you for understanding.
by Support
Wed Dec 08, 2010 8:27 am
Forum: Developer Tools
Topic: On profiles, AddProfile2 ok -> SetActiveProfile2 fails
Replies: 1
Views: 2269

Re: On profiles, AddProfile2 ok -> SetActiveProfile2 fails

Hello,

Please send the code you are having issuers with along with any other information that may help in troubleshooting to support@novapdf.com

I will also have to ask you for future references to send any other issues you may have directly to the support team.

Thank you for understanding.