Hello, Everything we tried from here has been proven successful so far. Unfortunately however we cannot reproduce your issue case exactly because we cannot use the FAX software and drivers in the screenshots as it is not available to us so at this point there isn't much else we can do to figure out ...

Hello, Can you explain to us what are the steps you are following to set this up? Are you setting this directly on the Fax service in the Services area to use the novaPDF as the program to run when a fax is processed? Unfortunately we do not have fax related background to be able to troubleshoot thi...

Hello, We have tested the issue but are not getting any errors or any timeout while printing the faxes. I have attached a screen with where are we printing and how. Please let me know if that is where we are supposed to look and if you still have issues please try to completely uninstall novapdf by ...

Hello,

Unfortunately novaPDF cannot provide the page differentiation functionality for the time being.

Thank you for understanding.

Hello,

Your issue has been also attended by e-mail.

Thank you for understanding.

Hello, As replied on your support e-mail, novaPDF SDK version 7 works only with the printer provided with the SDK. It will not work with any other editions of novaPDF printer, including the novaPDF Professional Server edition. Please use the printer we provide with the SDK. The setup is located in t...

Hello, Please be more specific about this problem. Let us know the exact error you are getting when you try to install, on what OS you are trying to install, the novaPDF version you used for installation, if you have any previous versions of novapdf on the computer and anything else that may help us...

Hello, The Mac OS font embedding engine is different than the Windows one and that may cause issues with the ported files. We do not support Mac OS so we cannot test this issue with the Mac Preview to determine exactly what the issue may be however we can suggest a few changes. Before you print the ...

We have released a minor update, novaPDF 7.3 build 355. This release includes several small fixes: New : Added full version info for startup application (novapdf.exe from the Program Files directory) to improve version detection for update managers Fix : Corrected Type1 font subsetting (Monospac821 ...

Hello, We have tried to troubleshoot the issue but all the conversions were successful. Used for testing are Adobe Photoshop CS3, a JPG image, a PDF file and the Windows version is Windows 7 64 bit. Please send us the file in question if possible to our support team at support@novapdf.com for a test...