Search found 256 matches

by Claudiu (Softland)
Mon Jan 17, 2011 1:43 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 8230

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, Everything we tried from here has been proven successful so far. Unfortunately however we cannot reproduce your issue case exactly because we cannot use the FAX software and drivers in the screenshots as it is not available to us so at this point there isn't much else we can do to figure out ...
by Claudiu (Softland)
Thu Jan 13, 2011 2:58 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 8230

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, Can you explain to us what are the steps you are following to set this up? Are you setting this directly on the Fax service in the Services area to use the novaPDF as the program to run when a fax is processed? Unfortunately we do not have fax related background to be able to troubleshoot thi...
by Claudiu (Softland)
Thu Jan 13, 2011 2:08 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 8230

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, We have tested the issue but are not getting any errors or any timeout while printing the faxes. I have attached a screen with where are we printing and how. Please let me know if that is where we are supposed to look and if you still have issues please try to completely uninstall novapdf by ...
by Claudiu (Softland)
Mon Jan 10, 2011 3:40 pm
Forum: Support & Troubleshooting
Topic: print web page
Replies: 1
Views: 2627

Re: print web page

Hello,

Unfortunately novaPDF cannot provide the page differentiation functionality for the time being.

Thank you for understanding.
by Claudiu (Softland)
Thu Jan 06, 2011 9:03 am
Forum: Support & Troubleshooting
Topic: Silently create PDF
Replies: 3
Views: 5289

Re: Silently create PDF

Hello,

Your issue has been also attended by e-mail.

Thank you for understanding.
by Claudiu (Softland)
Thu Jan 06, 2011 9:01 am
Forum: Support & Troubleshooting
Topic: Error when creating PDF
Replies: 2
Views: 4647

Re: Error when creating PDF

Hello, As replied on your support e-mail, novaPDF SDK version 7 works only with the printer provided with the SDK. It will not work with any other editions of novaPDF printer, including the novaPDF Professional Server edition. Please use the printer we provide with the SDK. The setup is located in t...
by Claudiu (Softland)
Wed Dec 22, 2010 7:47 am
Forum: Support & Troubleshooting
Topic: novapdf install problem
Replies: 1
Views: 2767

Re: novapdf install problem

Hello, Please be more specific about this problem. Let us know the exact error you are getting when you try to install, on what OS you are trying to install, the novaPDF version you used for installation, if you have any previous versions of novapdf on the computer and anything else that may help us...
by Claudiu (Softland)
Thu Dec 16, 2010 8:12 am
Forum: Support & Troubleshooting
Topic: Nova PDFs text invisible in Mac OS Preview
Replies: 1
Views: 3975

Re: Nova PDFs text invisible in Mac OS Preview

Hello, The Mac OS font embedding engine is different than the Windows one and that may cause issues with the ported files. We do not support Mac OS so we cannot test this issue with the Mac Preview to determine exactly what the issue may be however we can suggest a few changes. Before you print the ...
by Claudiu (Softland)
Wed Dec 15, 2010 10:07 am
Forum: News & Announcements
Topic: [Minor update] novaPDF 7.3 build 355
Replies: 0
Views: 5863

[Minor update] novaPDF 7.3 build 355

We have released a minor update, novaPDF 7.3 build 355. This release includes several small fixes: New : Added full version info for startup application (novapdf.exe from the Program Files directory) to improve version detection for update managers Fix : Corrected Type1 font subsetting (Monospac821 ...
by Claudiu (Softland)
Fri Dec 10, 2010 9:28 am
Forum: Support & Troubleshooting
Topic: Printing to Nova PDF in Photoshop CS3 Crashes Photoshop
Replies: 1
Views: 2982

Re: Printing to Nova PDF in Photoshop CS3 Crashes Photoshop

Hello, We have tried to troubleshoot the issue but all the conversions were successful. Used for testing are Adobe Photoshop CS3, a JPG image, a PDF file and the Windows version is Windows 7 64 bit. Please send us the file in question if possible to our support team at support@novapdf.com for a test...