Search found 223 matches

by Support
Wed Jun 16, 2010 7:27 am
Forum: Support & Troubleshooting
Topic: No Links in PDF
Replies: 3
Views: 2528

Re: No Links in PDF

Hello, Certain type of links suck as the "Click Here" type with the hidden link can only be converted with the novaPDF PlugIn. For the other links please access http://www.novapdf.com/kb/create-active-pdf-links-using-novapdf-professional-68.html for a complete tutorial on how to convert active pdf l...
by Support
Mon Jun 14, 2010 7:28 am
Forum: Support & Troubleshooting
Topic: No Links in PDF
Replies: 3
Views: 2528

Re: No Links in PDF

Hello,

Please send an e-mail to support@novapdf.com with the following information:

- novaPDF version and build that you can find on the About tab in the Properties window

- The word file used for the conversion so we can test it and reproduce the issue.

Thank you.
by Support
Fri Jun 11, 2010 7:03 am
Forum: Feedback & Wishlist
Topic: Batch document creation
Replies: 1
Views: 3821

Re: Batch document creation

Hello,

Unfortunately for the moment we do not have batch printing implemented in the application development.

Thank you for your suggestion.
by Support
Thu Jun 10, 2010 11:53 am
Forum: Tutorials & Documentation
Topic: Installation on restricted user account vista/seven
Replies: 2
Views: 3853

Re: Installation on restricted user account vista/seven

Hello, We tried to reproduce your steps to find the issue but we are not getting the same results. The installation works as expected from here with the elevated rights. Please send us some screenshots with the issue along with the novaPDF exact version and build installed in the computer to support...
by Support
Thu Jun 10, 2010 7:52 am
Forum: Tutorials & Documentation
Topic: Installation on restricted user account vista/seven
Replies: 2
Views: 3853

Re: Installation on restricted user account vista/seven

Hello,

We are checking this and will get back to you as soon as possible.

Thank you.
by Support
Wed Jun 09, 2010 7:54 am
Forum: Support & Troubleshooting
Topic: print spooler issues
Replies: 1
Views: 2560

Re: print spooler issues

Hello,

Please send us the novaPDF version and build you used for the conversion and also the Word file in question so we can test this at support@novapdf.com

Thank you.
by Support
Tue Jun 01, 2010 7:15 am
Forum: Support & Troubleshooting
Topic: PDF from MS Publisher 2003
Replies: 1
Views: 2279

Re: PDF from MS Publisher 2003

Hello,

Please send us an e-mail with the Publisher file in question and also the novaPDF version and build used for the conversion so we can troubleshoot this and find the issue.

Thank you.
by Support
Thu May 27, 2010 9:17 am
Forum: Developer Tools
Topic: How to programmatically set page settings in novaPDF SDK
Replies: 5
Views: 6418

Re: How to programmatically set page settings in novaPDF SDK

Hello,

As mentioned before, the override paper option has been fixed in build no. 335. If that still cannot help you in achieving the goal with the script you have created, unfortunately we cannot help you in troubleshooting the issue.

Thank you for understanding.
by Support
Mon May 17, 2010 7:43 am
Forum: Support & Troubleshooting
Topic: Cancelling a novapdf document
Replies: 1
Views: 2249

Re: Cancelling a novapdf document

Hello, To cancel the print and resume the printing processes please press CTRL+ALT+DELETE , go to the Services tab, search for the Spooler service and kill the process. After that refresh the print queue and the document stuck should be gone. Restart the Print spooler service after that and everythi...
by Support
Fri May 14, 2010 6:38 am
Forum: Tutorials & Documentation
Topic: watermark repeat
Replies: 1
Views: 4913

Re: watermark repeat

Hello,

Unfortunately this cannot be achieved for the moment using novaPDF.

Thank you.