Search found 253 matches

by Claudiu (Softland)
Wed Apr 25, 2012 12:10 pm
Forum: Support & Troubleshooting
Topic: How do I get rid of this footer?
Replies: 1
Views: 2773

Re: How do I get rid of this footer?

Hello, please send an email with this issue to our support department at support@novapdf.com and they will assist you as fast as possible with it.

Thank you.
by Claudiu (Softland)
Wed Apr 18, 2012 7:45 am
Forum: Support & Troubleshooting
Topic: unable to print (produce) PDF via shared network printer.
Replies: 4
Views: 4745

Re: unable to print (produce) PDF via shared network printer

Hello, we have tried to reproduce the issue from our end but the printer does not error out on the client when connecting to the Printer. We will however try this for a number of times perhaps it will happen if the issue is occurring occasionally.

Thank you.
by Claudiu (Softland)
Mon Apr 09, 2012 7:12 am
Forum: Support & Troubleshooting
Topic: Appending/Inserting PDF when printing doesn't work
Replies: 1
Views: 2577

Re: Appending/Inserting PDF when printing doesn't work

Hello, We tried to append/insert multiple pdf files and all the prints were done successfully. Please make sure you do not have the Overlay option also enabled and setup in the novaPDF Preferences window when printing. If this is not the case then please let us know the novapdf version and build tha...
by Claudiu (Softland)
Fri Apr 06, 2012 6:59 am
Forum: Support & Troubleshooting
Topic: Overlay problem
Replies: 1
Views: 2573

Re: Overlay problem

Hello, can you send us the files in question for which you are getting the errors so we can setup a test environment? Otherwise we cannot troubleshoot this. Please send them to support@novapdf.com if you have this possibility.

Thank you.
by Claudiu (Softland)
Tue Apr 03, 2012 7:02 am
Forum: Support & Troubleshooting
Topic: Problem to view PDF after printing
Replies: 1
Views: 2273

Re: Problem to view PDF after printing

Hello, we tried to reproduce the issue but all the pdf's are opened normally upon printing. As suggestions for this first please try to do a clean installation of novaPDF by following this article steps: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-serve...
by Claudiu (Softland)
Fri Mar 16, 2012 10:15 am
Forum: News & Announcements
Topic: [Major update] novaPDF 7.6 released
Replies: 1
Views: 6387

[Major update] novaPDF 7.6 released

We have released a new version, novaPDF 7.6 build 379. This is a major release and includes several new features and updates, as detailed below: New : Added Macros for Text Watermarks (page number, date/time, doc/file/profile/user name, workstation, doc info) New : Multiple copies of the same page/d...
by Claudiu (Softland)
Tue Mar 13, 2012 8:02 am
Forum: Developer Tools
Topic: Two oem printers on one machine?
Replies: 1
Views: 2593

Re: Two oem printers on one machine?

Hello, Yes you can install multiple OEM printers as long as you run the installation separately for each one of them and also give them different names when installing. As an alternative, you can also use different profiles for the same printer and setup novaPDF to show a dialog with all then profil...
by Claudiu (Softland)
Fri Mar 09, 2012 8:12 am
Forum: Developer Tools
Topic: Urgent - novaPDF OEM 7 - some installations faults
Replies: 1
Views: 3081

Re: Urgent - novaPDF OEM 7 - some installations faults

Hello, Please make sure the users are having administrator privileges when installing the application locally, otherwise it may be permission issues. Also please send us more details about the version and build you are using of novaPDF OEM to our support email at support@novapdf.com so we can also c...
by Claudiu (Softland)
Wed Mar 07, 2012 12:09 pm
Forum: Support & Troubleshooting
Topic: I was installed silent in my program installer but often die
Replies: 1
Views: 2355

Re: I was installed silent in my program installer but often

Hello, Could you please give us more information: - what edition, version and build number of novaPDF do you use - on what Windows versions does novaPDF crash - when exactly does novaPDF crash, when installing it or when printing to it Please send all this information to our support email at support...
by Claudiu (Softland)
Fri Mar 02, 2012 7:59 am
Forum: Support & Troubleshooting
Topic: Unable to view pdf
Replies: 2
Views: 2751

Re: Unable to view pdf

Hello, novaPDF only converts the file to a PDF, does not also provide a viewing application for it after the conversion. You will need a PDF reader such as Adobe Reader to be able to open the file afterwards.

Thank you.