Search found 223 matches

by Support
Thu Feb 09, 2012 3:25 pm
Forum: Support & Troubleshooting
Topic: Mixed Portrait and Landscape pdf from Word
Replies: 1
Views: 1933

Re: Mixed Portrait and Landscape pdf from Word

Hello, As it appears you have also sent an email to our support department, it will be replied there.

Thank you.
by Support
Wed Feb 08, 2012 8:49 am
Forum: Support & Troubleshooting
Topic: programfiles variable 32-bit vs 64-bit app trigger
Replies: 3
Views: 2896

Re: programfiles variable 32-bit vs 64-bit app trigger

Hello, We did not find an environment variable for the Program Files folder for 32 bits, the way you wish to use it. But if you are willing to place the files in a different folder, you may use indeed the SYSTEMDRIVE or any other environment variable. We will release a new build in a week or two. Th...
by Support
Wed Feb 08, 2012 8:36 am
Forum: Developer Tools
Topic: Automatically Uninstalling NovaPK
Replies: 3
Views: 2842

Re: Automatically Uninstalling NovaPK

Hello, novaPDF does not automatically uninstall when you run the setup for the new version. novaPDF may be installed without uninstalling previous version, but a restart is necessary to load the new printer driver. If you wish to unistall first, you have to start the unistaller, unins000.exe, from p...
by Support
Tue Feb 07, 2012 3:08 pm
Forum: Support & Troubleshooting
Topic: programfiles variable 32-bit vs 64-bit app trigger
Replies: 3
Views: 2896

Re: programfiles variable 32-bit vs 64-bit app trigger

Hello, novaPDF installs as a 64 bit application on x64 computers and this is the reason why the %PROGRAMFILES% environment variable points to C:\Program Files in novaPDF context. We do not have a solution now for this situation, but we will make a change in our installer so these situation will work...
by Support
Wed Feb 01, 2012 1:52 pm
Forum: Developer Tools
Topic: [BUG] NovaPDF 7 randomly drops license on win7 64-bit
Replies: 10
Views: 9611

Re: [BUG] NovaPDF 7 randomly drops license on win7 64-bit

Hello, thank you for the detailed information. We tried to replicate this behavior but our sample applications work fine in this situation. We suspect it might be specific to Visual FoxPro applications but we do not have VFP here so we cannot test this. We will prepare a debug build for you to gener...
by Support
Wed Feb 01, 2012 9:06 am
Forum: Support & Troubleshooting
Topic: Nova installer making printer the default on Win7
Replies: 3
Views: 2385

Re: Nova installer making printer the default on Win7

Hello, we tried to install the novaPDF 6.4.308 printer version using your described scenario on both win 7 32 and 64 bit editions but the printer is not added as default in either OS'es when installed using the command line specified. The only test case where it is added as default is when there isn...
by Support
Tue Jan 31, 2012 7:53 am
Forum: Developer Tools
Topic: [BUG] NovaPDF 7 randomly drops license on win7 64-bit
Replies: 10
Views: 9611

Re: [BUG] NovaPDF 7 randomly drops license on win7 64-bit

Hello, Could you please tell us what version and build number of novaPDF do you use? Also please tell us what type of documents do you print from your application, do you use third party applications, like printing Word documents?

Thank you.
by Support
Mon Jan 23, 2012 10:12 am
Forum: Developer Tools
Topic: problems with OEM setup
Replies: 1
Views: 2368

Re: problems with OEM setup

Hello, we suggest that you first check if you did not misspell the /SUPPRESSMSGBOXES parameter (double S), this might be the reason why you are receiving the message boxes during setup. The un-installer does not take the printer name as argument indeed. Unfortunately we do not have a technical solut...
by Support
Fri Jan 20, 2012 9:36 am
Forum: Support & Troubleshooting
Topic: How to remove novaPDF toolbar from MS office
Replies: 2
Views: 6029

Re: How to remove novaPDF toolbar from MS office

Hello, To remove the add-on from the interface please take the following steps: 1. Install the novapdf add-in separately by downloading the package from http://www.novapdf.com/download/setup/novaoa.msi 2. After completing the installation, go to the Control Panel -> Programs area and uninstall the o...
by Support
Thu Jan 19, 2012 9:27 am
Forum: Support & Troubleshooting
Topic: How to remove novaPDF toolbar from MS office
Replies: 2
Views: 6029

Re: How to remove novaPDF toolbar from MS office

Hello, We have reproduced the issue from our end and we are working in finding a solution for it.

Thank you for pointing this out to us.