Search found 223 matches

by Support
Fri Sep 16, 2011 6:42 am
Forum: Developer Tools
Topic: novaPDF OEM long url web page
Replies: 3
Views: 2778

Re: novaPDF OEM long url web page

Hello,

We have identified the issue, issued a fix and a new build release will be available for you to download during the next week.

Thank you.
by Support
Fri Sep 09, 2011 6:35 am
Forum: Support & Troubleshooting
Topic: NovaPDF displays 'not licensed' message at the bottom
Replies: 1
Views: 2038

Re: NovaPDF displays 'not licensed' message at the bottom

Hello,

Please access the following link for more information about your issue: http://www.novapdf.com/kb/distributing- ... 4-337.html

Thank you.
by Support
Wed Sep 07, 2011 7:17 am
Forum: Support & Troubleshooting
Topic: Preformance
Replies: 1
Views: 1607

Re: Preformance

Hello, novaPDF printer performance depends very much on the server computer hardware, network performance and on the type of documents that are printed. For instance a 100 pages Word document containing text and images is converted on our test computers in about 10 seconds. But CAD documents contain...
by Support
Mon Sep 05, 2011 6:38 am
Forum: Support & Troubleshooting
Topic: Error Creating PDF file (...cannot find path...)
Replies: 3
Views: 3313

Re: Error Creating PDF file (...cannot find path...)

Hello,

You have to make the default profile public in order to be able to print from client computers using the print server option.

Thank you.
by Support
Thu Sep 01, 2011 2:16 pm
Forum: Developer Tools
Topic: novaPDF OEM long url web page
Replies: 3
Views: 2778

Re: novaPDF OEM long url web page

Hello,

We have tested this from our end and we have managed to reproduce the issue you have mentioned. We will look for a solution for this as soon as possible.

This may be a while as the behavior is only present on some of the browsers you have mentioned.

Thank you.
by Support
Fri Aug 26, 2011 1:31 pm
Forum: Support & Troubleshooting
Topic: Clienterror after update
Replies: 3
Views: 2271

Re: Clienterror after update

Hello, Please follow up on this tutorial on how to completely remove/reinstall the novaPDF printer driver on the computer: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-server-108.html Also make sure no print jobs are active in some way during the process...
by Support
Tue Aug 23, 2011 2:23 pm
Forum: Support & Troubleshooting
Topic: Add encryption to existing PDF?
Replies: 3
Views: 2509

Re: Add encryption to existing PDF?

Hello, The issue may be that from Adobe Reader the PDF is often seen as an Image when it is printed again and encrypted so this is why you may get the increased file size after the conversion. Please remove all the image/graphic enhancements for the file from the Preferences>Graphics tab in novaPDF ...
by Support
Tue Aug 23, 2011 8:56 am
Forum: Support & Troubleshooting
Topic: message "not licensed" remains after new key
Replies: 1
Views: 2582

Re: message "not licensed" remains after new key

Hello, Please access the following articles for details information on how to attend your issue: http://www.novapdf.com/kb/unlicensed-footer-notice-still-shows-up-on-pdf-pages-after-registering-novapdf-sdk-344.html http://www.novapdf.com/kb/distributing-novapdf-with-32bit-applications-that-run-on-wi...
by Support
Tue Aug 23, 2011 7:04 am
Forum: Support & Troubleshooting
Topic: Add encryption to existing PDF?
Replies: 3
Views: 2509

Re: Add encryption to existing PDF?

Hello,

You should be able to print from an existing PDF file and add encryption to it as well without any issues using the novaPDF printer driver directly from the Adobe Reader.

Can you tell us what issues you have exactly with the file when printing it?

Thank you.
by Support
Thu Aug 04, 2011 6:52 am
Forum: Developer Tools
Topic: Uninstall Options
Replies: 1
Views: 4830

Re: Uninstall Options

Hello,

Unfortunately the uinstaller does not support the /RESTARTEXITCODE parameter as novaPDF does not require a computer restart when it is uninstalled from a machine.

Thank you.