Search found 223 matches

by Support
Fri Jul 29, 2011 9:54 am
Forum: Developer Tools
Topic: novaPDF SDK v7: PDF file not created
Replies: 4
Views: 6377

Re: novaPDF SDK v7: PDF file not created

Hello, Could you please use a "public profile" instead of a "private profile". Even if your service runs with the administrator user, it might run in a different session and pick the wrong profile. Public profiles are visible to all users / sessions. If the service still does not work, please send u...
by Support
Fri Jul 29, 2011 9:52 am
Forum: Support & Troubleshooting
Topic: File merge problem
Replies: 3
Views: 3117

Re: File merge problem

Hello,

Please send us one of the Word 97 files you are having problems with at our support team at support@novapdf.com if possible so we can troubleshoot this issue further and try to determine what is the cause for it.

Thank you.
by Support
Fri Jul 29, 2011 7:59 am
Forum: Support & Troubleshooting
Topic: File merge problem
Replies: 3
Views: 3117

Re: File merge problem

Hello,

We have tried multiple tests using the append function but we did not get any errors while appending the files.

Can you give us more details on the environment you are using for testing?

Thank you.
by Support
Thu Jul 28, 2011 8:42 am
Forum: Developer Tools
Topic: novaPDF SDK v7: PDF file not created
Replies: 4
Views: 6377

Re: novaPDF SDK v7: PDF file not created

Hello, Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export th...
by Support
Tue Jul 19, 2011 3:01 pm
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 31619

Re: COM errors when setting options to default profile

Hello, Unfortunately we haven't been successful in reproducing the error using our means at the time however we have included a fix in our latest builds that could influence this issue as well, so if you are using an older build please update to the latest one and give it another go. If you are stil...
by Support
Tue Jul 19, 2011 12:25 pm
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 17141

Re: Large TMP files in User Profile

Hello,

Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at support@novapdf.com for further investigations.

Thank you.
by Support
Fri Jul 15, 2011 10:42 am
Forum: Feedback & Wishlist
Topic: Need a migration tool to move NovaPDF to another server
Replies: 2
Views: 4190

Re: Need a migration tool to move NovaPDF to another server

Hello, Unfortunately we do not have such as tool available for migrations. However a quicker way to copy over the profiles would be to manually access the path where they are stored namely C:\Windows\System32\spool\drivers\x64\3\novaPDF Pro Server v7.nvp for example in windows 7 and select all the ....
by Support
Thu Jul 14, 2011 7:11 am
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 17141

Re: Large TMP files in User Profile

Hello,

Please export the profile you are using and send it to our support team at support@novapdf.com along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.

Thank you.
by Support
Wed Jul 13, 2011 6:38 am
Forum: Support & Troubleshooting
Topic: image massively subdivided
Replies: 1
Views: 3627

Re: image massively subdivided

Hello, We have tested this issue on our end but we cannot reproduce the error as the image is rendered normally. Please make sure you have the latest novaPDF version installed on the computer and also try to open the PDF after creating it with another PDF reader like the Adobe one. If you still have...
by Support
Thu Jul 07, 2011 8:04 am
Forum: Support & Troubleshooting
Topic: excel sheets not printing properly
Replies: 1
Views: 1778

Re: excel sheets not printing properly

Hello, Please access the http://www.novapdf.com/kb/printing-an-entire-excel-workbook-to-a-single-pdf-file-135.html tutorial for how to print an entire excel workbook to a PDF file. Also make sure you have the latest novaPDF build installed on your computer. If you are still having issues after this ...