Search found 174 matches

by Lorant
Tue Feb 19, 2013 9:19 am
Forum: Developer Tools
Topic: Can not change "UseTempProfiles" and "ShowSelectProfileDialo
Replies: 3
Views: 3186

Re: Can not change "UseTempProfiles" and "ShowSelectProfileD

Hi sebas,
These two options are not included in profile options, they are global options for the printer. So you have to use the "SetPrinterOption" function to set these options.
by Lorant
Tue Feb 19, 2013 9:12 am
Forum: Developer Tools
Topic: NovaPDF OEM Error 0xC0000005
Replies: 6
Views: 4012

Re: NovaPDF OEM Error 0xC0000005

Sorry but we can't reproduce your problem here. Can you please try and install the latest version (we've released last week) to see if it still occurs on your system? If it still happens send us an email to support[]novapdf.com to see what we can do next.
by Lorant
Fri Feb 15, 2013 2:00 pm
Forum: Support & Troubleshooting
Topic: Multiple applications installing different versions causes p
Replies: 3
Views: 4736

Re: Multiple applications installing different versions caus

Both COMs in version 6 and 7 of novaPDF have the same GUID so only one of them can be registered on a computer. In version 7 of novaPDF we added an additional COM exactly for these kind of problems. For novaPDF SDK 7 here is what you have to do to use the COM with the different GUID: First, when ins...
by Lorant
Fri Feb 15, 2013 9:06 am
Forum: Support & Troubleshooting
Topic: An error occured while saving the document to PDF.
Replies: 1
Views: 1718

Re: An error occured while saving the document to PDF.

Hi,
Can you please make sure you install the latest version of novaPDF?
by Lorant
Fri Oct 19, 2012 3:44 am
Forum: Support & Troubleshooting
Topic: Registration
Replies: 1
Views: 1736

Re: Registration

Hi, have you installed the correct edition for sure? In the email you received with your registration details, there's information on what you have to download and what to use for registration. A common error is using a different name rather than the one provided in the email for the Registration Na...
by Lorant
Wed Oct 10, 2012 5:57 am
Forum: Support & Troubleshooting
Topic: No default email client
Replies: 3
Views: 2461

Re: No default email client

It seems to be a problem with Outlook, have you tried re-installing it? Or maybe just do a repair and see if it still happens (and i assume it's up to date with the latest SP)?
by Lorant
Wed Oct 10, 2012 5:29 am
Forum: Developer Tools
Topic: NovaPDF OEM Error 0xC0000005
Replies: 6
Views: 4012

Re: NovaPDF OEM Error 0xC0000005

Yes please, post the command as well.
Thank you.
by Lorant
Fri Oct 05, 2012 8:56 am
Forum: Developer Tools
Topic: NovaPDF OEM Error 0xC0000005
Replies: 6
Views: 4012

Re: NovaPDF OEM Error 0xC0000005

Hi, can you tell us the following so we could try to reproduce the problem here:
- What operating system you are using (on which you did the test)?
- What application you're trying to print from through novaPDF OEM?
by Lorant
Tue Oct 02, 2012 6:15 am
Forum: Support & Troubleshooting
Topic: Protection Fault accessing NovaPDF properties
Replies: 1
Views: 1792

Re: Protection Fault accessing NovaPDF properties

Hi,
The best thing to do is contact us at support@novapdf.com, as we will need some samples from you, so please send us an email.
by Lorant
Tue Sep 25, 2012 6:22 am
Forum: Support & Troubleshooting
Topic: Location Not Available when trying to save PDF
Replies: 1
Views: 2178

Re: Location Not Available when trying to save PDF

Hi,
In order to figure this out, could you please post the code you wrote for setting the Save options? If you don't want to share it publicly, please send it to support[at]novapdf[dot]com
Thank you.