Search found 174 matches

by Lorant (Softland)
Mon Feb 19, 2018 10:28 am
Forum: Support & Troubleshooting
Topic: Uninstall - Registry Cleanup
Replies: 1
Views: 5524

Re: Uninstall - Registry Cleanup

The registry entries can only be removed manually (we have to keep some for licensing purposes for instance).
by Lorant (Softland)
Fri Dec 15, 2017 8:55 am
Forum: Support & Troubleshooting
Topic: Error after upgrade to novaPDF 9 Pro version 220
Replies: 1
Views: 22378

Re: Error after upgrade to novaPDF 9 Pro version 220

Please uninstall the version you have, restart your computer and reinstall the new version from our site. If it still happens, please send an email to support@novapdf.com as we might need some log files. Thank you.
by Lorant (Softland)
Tue Dec 12, 2017 1:51 pm
Forum: Support & Troubleshooting
Topic: Upgrade to version 9 looses profiles.
Replies: 1
Views: 4969

Re: Upgrade to version 9 looses profiles.

Hi, you can export profiles from version 8 and import them into version 9. In version 8 just go to the Profile Manager and click on the Gear at the top right corner to select the Export Profiles option. Then in version 9 go to the same place and select the Import Profiles option.
by Lorant (Softland)
Tue Dec 12, 2017 1:48 pm
Forum: Developer Tools
Topic: Printing a PDF makes it much larger
Replies: 1
Views: 4118

Re: Printing a PDF makes it much larger

Hi, unfortunately that will happen you print an existing PDF to a new PDF, the size will grow. Smaller size only if you print from the original source document.
by Lorant (Softland)
Fri Nov 24, 2017 1:55 pm
Forum: Support & Troubleshooting
Topic: novaPDF 9 Pro - error when clicking on Manage Profiles
Replies: 1
Views: 4461

Re: novaPDF 9 Pro - error when clicking on Manage Profiles

We're working on fixing this issue, you're right it's a bug. Will be ok in the next build.
by Lorant (Softland)
Fri Nov 24, 2017 1:54 pm
Forum: Support & Troubleshooting
Topic: Multiple applications installing different versions causes p
Replies: 3
Views: 5780

Re: Multiple applications installing different versions causes p

Hi Dan, can you please get in touch with us via email at support@novapdf.com to offer a solution? Thanks.
by Lorant (Softland)
Thu Nov 23, 2017 11:43 am
Forum: Support & Troubleshooting
Topic: Not Saving PayPal As Words
Replies: 3
Views: 5003

Re: Not Saving PayPal As Words

Chrome does that, it sends the page as an image to the printer, so unfortunately there's nothing we can do. You can try printing the page from Firefox or IE to have selectable text.
by Lorant (Softland)
Thu Nov 23, 2017 11:37 am
Forum: Support & Troubleshooting
Topic: PDF content converted to image while printing using nova pdf oem 8
Replies: 1
Views: 4048

Re: PDF content converted to image while printing using nova pdf oem 8

Hi,
As we need more details, please send an email to support@novapdf.com and we can troubleshoot this.
by Lorant (Softland)
Mon Oct 30, 2017 8:23 am
Forum: Support & Troubleshooting
Topic: Not Saving PayPal As Words
Replies: 3
Views: 5003

Re: Not Saving PayPal As Words

novaPDF converts text as selectable text if the original document stores it as text. However, if the original document stores that text as an image, it will convert it into an image so the text won't be selectable. This means that maybe Paypal updated that section and now shows it as an image. If yo...
by Lorant (Softland)
Tue Oct 10, 2017 12:41 pm
Forum: Support & Troubleshooting
Topic: Remove same objects ?
Replies: 1
Views: 4223

Re: Remove same objects ?

This cannot be done from novaPDF, you have to try and do it from the browser you are printing to PDF from.