Search found 249 matches

by Claudiu (Softland)
Tue Aug 23, 2011 8:56 am
Forum: Support & Troubleshooting
Topic: message "not licensed" remains after new key
Replies: 1
Views: 2814

Re: message "not licensed" remains after new key

Hello, Please access the following articles for details information on how to attend your issue: http://www.novapdf.com/kb/unlicensed-footer-notice-still-shows-up-on-pdf-pages-after-registering-novapdf-sdk-344.html http://www.novapdf.com/kb/distributing-novapdf-with-32bit-applications-that-run-on-wi...
by Claudiu (Softland)
Tue Aug 23, 2011 7:04 am
Forum: Support & Troubleshooting
Topic: Add encryption to existing PDF?
Replies: 3
Views: 2864

Re: Add encryption to existing PDF?

Hello,

You should be able to print from an existing PDF file and add encryption to it as well without any issues using the novaPDF printer driver directly from the Adobe Reader.

Can you tell us what issues you have exactly with the file when printing it?

Thank you.
by Claudiu (Softland)
Thu Aug 04, 2011 6:52 am
Forum: Developer Tools
Topic: Uninstall Options
Replies: 1
Views: 5092

Re: Uninstall Options

Hello,

Unfortunately the uinstaller does not support the /RESTARTEXITCODE parameter as novaPDF does not require a computer restart when it is uninstalled from a machine.

Thank you.
by Claudiu (Softland)
Fri Jul 29, 2011 9:54 am
Forum: Developer Tools
Topic: novaPDF SDK v7: PDF file not created
Replies: 4
Views: 6784

Re: novaPDF SDK v7: PDF file not created

Hello, Could you please use a "public profile" instead of a "private profile". Even if your service runs with the administrator user, it might run in a different session and pick the wrong profile. Public profiles are visible to all users / sessions. If the service still does not work, please send u...
by Claudiu (Softland)
Fri Jul 29, 2011 9:52 am
Forum: Support & Troubleshooting
Topic: File merge problem
Replies: 3
Views: 3426

Re: File merge problem

Hello,

Please send us one of the Word 97 files you are having problems with at our support team at support@novapdf.com if possible so we can troubleshoot this issue further and try to determine what is the cause for it.

Thank you.
by Claudiu (Softland)
Fri Jul 29, 2011 7:59 am
Forum: Support & Troubleshooting
Topic: File merge problem
Replies: 3
Views: 3426

Re: File merge problem

Hello,

We have tried multiple tests using the append function but we did not get any errors while appending the files.

Can you give us more details on the environment you are using for testing?

Thank you.
by Claudiu (Softland)
Thu Jul 28, 2011 8:42 am
Forum: Developer Tools
Topic: novaPDF SDK v7: PDF file not created
Replies: 4
Views: 6784

Re: novaPDF SDK v7: PDF file not created

Hello, Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export th...
by Claudiu (Softland)
Tue Jul 19, 2011 3:01 pm
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 33055

Re: COM errors when setting options to default profile

Hello, Unfortunately we haven't been successful in reproducing the error using our means at the time however we have included a fix in our latest builds that could influence this issue as well, so if you are using an older build please update to the latest one and give it another go. If you are stil...
by Claudiu (Softland)
Tue Jul 19, 2011 12:25 pm
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 17782

Re: Large TMP files in User Profile

Hello,

Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at support@novapdf.com for further investigations.

Thank you.
by Claudiu (Softland)
Fri Jul 15, 2011 10:42 am
Forum: Feedback & Wishlist
Topic: Need a migration tool to move NovaPDF to another server
Replies: 2
Views: 4560

Re: Need a migration tool to move NovaPDF to another server

Hello, Unfortunately we do not have such as tool available for migrations. However a quicker way to copy over the profiles would be to manually access the path where they are stored namely C:\Windows\System32\spool\drivers\x64\3\novaPDF Pro Server v7.nvp for example in windows 7 and select all the ....