Search found 253 matches

by Claudiu (Softland)
Thu Jul 28, 2011 8:42 am
Forum: Developer Tools
Topic: novaPDF SDK v7: PDF file not created
Replies: 4
Views: 7256

Re: novaPDF SDK v7: PDF file not created

Hello, Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please export th...
by Claudiu (Softland)
Tue Jul 19, 2011 3:01 pm
Forum: Developer Tools
Topic: COM errors when setting options to default profile
Replies: 15
Views: 34720

Re: COM errors when setting options to default profile

Hello, Unfortunately we haven't been successful in reproducing the error using our means at the time however we have included a fix in our latest builds that could influence this issue as well, so if you are using an older build please update to the latest one and give it another go. If you are stil...
by Claudiu (Softland)
Tue Jul 19, 2011 12:25 pm
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 18519

Re: Large TMP files in User Profile

Hello,

Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at support@novapdf.com for further investigations.

Thank you.
by Claudiu (Softland)
Fri Jul 15, 2011 10:42 am
Forum: Feedback & Wishlist
Topic: Need a migration tool to move NovaPDF to another server
Replies: 2
Views: 5343

Re: Need a migration tool to move NovaPDF to another server

Hello, Unfortunately we do not have such as tool available for migrations. However a quicker way to copy over the profiles would be to manually access the path where they are stored namely C:\Windows\System32\spool\drivers\x64\3\novaPDF Pro Server v7.nvp for example in windows 7 and select all the ....
by Claudiu (Softland)
Thu Jul 14, 2011 7:11 am
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 18519

Re: Large TMP files in User Profile

Hello,

Please export the profile you are using and send it to our support team at support@novapdf.com along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.

Thank you.
by Claudiu (Softland)
Wed Jul 13, 2011 6:38 am
Forum: Support & Troubleshooting
Topic: image massively subdivided
Replies: 1
Views: 4080

Re: image massively subdivided

Hello, We have tested this issue on our end but we cannot reproduce the error as the image is rendered normally. Please make sure you have the latest novaPDF version installed on the computer and also try to open the PDF after creating it with another PDF reader like the Adobe one. If you still have...
by Claudiu (Softland)
Thu Jul 07, 2011 8:04 am
Forum: Support & Troubleshooting
Topic: excel sheets not printing properly
Replies: 1
Views: 2233

Re: excel sheets not printing properly

Hello, Please access the http://www.novapdf.com/kb/printing-an-entire-excel-workbook-to-a-single-pdf-file-135.html tutorial for how to print an entire excel workbook to a PDF file. Also make sure you have the latest novaPDF build installed on your computer. If you are still having issues after this ...
by Claudiu (Softland)
Wed Jul 06, 2011 1:59 pm
Forum: Support & Troubleshooting
Topic: Links problem
Replies: 3
Views: 5848

Re: Links problem

Hello,

Using the default conversion method you cannot convert hidden links. However the Office Add-in present with some of the novaPDF versions can also convert hidden links when converting to PDF from Office Word, Excel files.

Thank you.
by Claudiu (Softland)
Wed Jul 06, 2011 7:45 am
Forum: Support & Troubleshooting
Topic: Error creating PDF
Replies: 1
Views: 2182

Re: Error creating PDF

Hello, The error you are getting when printing with the application is received when the file is already either opened or locked by another program. Please make sure that you do not have the option to open it with Adobe Reader enabled and also make sure there are no other programs with access to the...
by Claudiu (Softland)
Fri Jun 24, 2011 6:16 am
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 18519

Re: Large TMP files in User Profile

Hello, The TMP files are being created only when the job is processed so when the PDF is created the files should be removed automatically. Please follow up on a print and let us know if the TMP files are being removed in your case and if they are not, let us know about it so we can check. Unfortuna...