Search found 249 matches

by Claudiu (Softland)
Thu Jul 14, 2011 7:11 am
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 17789

Re: Large TMP files in User Profile

Hello,

Please export the profile you are using and send it to our support team at support@novapdf.com along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.

Thank you.
by Claudiu (Softland)
Wed Jul 13, 2011 6:38 am
Forum: Support & Troubleshooting
Topic: image massively subdivided
Replies: 1
Views: 3849

Re: image massively subdivided

Hello, We have tested this issue on our end but we cannot reproduce the error as the image is rendered normally. Please make sure you have the latest novaPDF version installed on the computer and also try to open the PDF after creating it with another PDF reader like the Adobe one. If you still have...
by Claudiu (Softland)
Thu Jul 07, 2011 8:04 am
Forum: Support & Troubleshooting
Topic: excel sheets not printing properly
Replies: 1
Views: 1995

Re: excel sheets not printing properly

Hello, Please access the http://www.novapdf.com/kb/printing-an-entire-excel-workbook-to-a-single-pdf-file-135.html tutorial for how to print an entire excel workbook to a PDF file. Also make sure you have the latest novaPDF build installed on your computer. If you are still having issues after this ...
by Claudiu (Softland)
Wed Jul 06, 2011 1:59 pm
Forum: Support & Troubleshooting
Topic: Links problem
Replies: 3
Views: 5495

Re: Links problem

Hello,

Using the default conversion method you cannot convert hidden links. However the Office Add-in present with some of the novaPDF versions can also convert hidden links when converting to PDF from Office Word, Excel files.

Thank you.
by Claudiu (Softland)
Wed Jul 06, 2011 7:45 am
Forum: Support & Troubleshooting
Topic: Error creating PDF
Replies: 1
Views: 1942

Re: Error creating PDF

Hello, The error you are getting when printing with the application is received when the file is already either opened or locked by another program. Please make sure that you do not have the option to open it with Adobe Reader enabled and also make sure there are no other programs with access to the...
by Claudiu (Softland)
Fri Jun 24, 2011 6:16 am
Forum: Support & Troubleshooting
Topic: Large TMP files in User Profile
Replies: 8
Views: 17789

Re: Large TMP files in User Profile

Hello, The TMP files are being created only when the job is processed so when the PDF is created the files should be removed automatically. Please follow up on a print and let us know if the TMP files are being removed in your case and if they are not, let us know about it so we can check. Unfortuna...
by Claudiu (Softland)
Thu Jun 16, 2011 6:17 am
Forum: Developer Tools
Topic: Fonts not displaying correctly
Replies: 1
Views: 2441

Re: Fonts not displaying correctly

Hello,

Please send us the original PDFs that were used for merging along with the resulting PDF with the fonts issue at our support team at support@novaPDF.com for further testing and troubleshooting.

Thank you.
by Claudiu (Softland)
Tue Jun 07, 2011 7:14 am
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 5584

Re: NovaPDF OEM in Windows XP

Hello, For us to better understand and troubleshoot this behavior we would like to ask you to make these steps from your end: 1. Make another clean installation of novaPDF but this time with the log parameter /InstallLog added from the command line. The installation would be like this in the command...
by Claudiu (Softland)
Mon Jun 06, 2011 12:19 pm
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 5584

Re: NovaPDF OEM in Windows XP

Hello, We have tested this on exactly the same environment: Virtual PC with Win XP SP3 and all the updates and the application is installed successfully. Can you tell me if you had a previous novaPDF version installed on the machine before installing this one? The files you need to check for when un...
by Claudiu (Softland)
Fri Jun 03, 2011 7:31 am
Forum: Developer Tools
Topic: NovaPDF OEM in Windows XP
Replies: 7
Views: 5584

Re: NovaPDF OEM in Windows XP

Hello, We have tried to replicate the issue but the novaPDF OEM is installed successfully with the printer showing in the list. Please try to completely uninstall the application by following this tutorial: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-se...