Search found 249 matches

by Claudiu (Softland)
Fri Feb 11, 2011 9:46 am
Forum: Developer Tools
Topic: novaPDF OEM and Windows 7 Logo Compliance
Replies: 3
Views: 3652

Re: novaPDF OEM and Windows 7 Logo Compliance

Hello, novaPDF printer driver is not certified for Windows 7 Logo. Windows 7 Logo program has special requirements for drivers to be installed in the Driver Store and novaPDF driver is not built like this. We plan to change our driver to conform to these requirements in version 8 of novaPDF, but we ...
by Claudiu (Softland)
Tue Feb 01, 2011 3:28 pm
Forum: Developer Tools
Topic: Is it possible to configure only printer options?
Replies: 1
Views: 2478

Re: Is it possible to configure only printer options?

Hello, Yes, this is possible with novaPDF SDK. novaPDF printer options are grouped in "profiles". You may create, using the COM, a new profile, set the desired options and save the profile. novaPDF can have several profiles defined, but only one of them is the "active profile", meaning this is the p...
by Claudiu (Softland)
Tue Jan 18, 2011 8:19 am
Forum: Support & Troubleshooting
Topic: Barcode fonts
Replies: 1
Views: 3183

Re: Barcode fonts

Hello,

Please install the latest version of novaPDF 7.3.355 and test your document first to see if it is working and if it is not, please send us the fonts and the document in question to our support team at support@novapdf.com so we can troubleshoot this further.

Thank you.
by Claudiu (Softland)
Mon Jan 17, 2011 1:43 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 6969

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, Everything we tried from here has been proven successful so far. Unfortunately however we cannot reproduce your issue case exactly because we cannot use the FAX software and drivers in the screenshots as it is not available to us so at this point there isn't much else we can do to figure out ...
by Claudiu (Softland)
Thu Jan 13, 2011 2:58 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 6969

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, Can you explain to us what are the steps you are following to set this up? Are you setting this directly on the Fax service in the Services area to use the novaPDF as the program to run when a fax is processed? Unfortunately we do not have fax related background to be able to troubleshoot thi...
by Claudiu (Softland)
Thu Jan 13, 2011 2:08 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 6969

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, We have tested the issue but are not getting any errors or any timeout while printing the faxes. I have attached a screen with where are we printing and how. Please let me know if that is where we are supposed to look and if you still have issues please try to completely uninstall novapdf by ...
by Claudiu (Softland)
Mon Jan 10, 2011 3:40 pm
Forum: Support & Troubleshooting
Topic: print web page
Replies: 1
Views: 2045

Re: print web page

Hello,

Unfortunately novaPDF cannot provide the page differentiation functionality for the time being.

Thank you for understanding.
by Claudiu (Softland)
Thu Jan 06, 2011 9:03 am
Forum: Support & Troubleshooting
Topic: Silently create PDF
Replies: 3
Views: 4409

Re: Silently create PDF

Hello,

Your issue has been also attended by e-mail.

Thank you for understanding.
by Claudiu (Softland)
Thu Jan 06, 2011 9:01 am
Forum: Support & Troubleshooting
Topic: Error when creating PDF
Replies: 2
Views: 3929

Re: Error when creating PDF

Hello, As replied on your support e-mail, novaPDF SDK version 7 works only with the printer provided with the SDK. It will not work with any other editions of novaPDF printer, including the novaPDF Professional Server edition. Please use the printer we provide with the SDK. The setup is located in t...
by Claudiu (Softland)
Wed Dec 22, 2010 7:47 am
Forum: Support & Troubleshooting
Topic: novapdf install problem
Replies: 1
Views: 2201

Re: novapdf install problem

Hello, Please be more specific about this problem. Let us know the exact error you are getting when you try to install, on what OS you are trying to install, the novaPDF version you used for installation, if you have any previous versions of novapdf on the computer and anything else that may help us...