Search found 254 matches

by Claudiu (Softland)
Thu Jan 13, 2011 2:08 pm
Forum: Support & Troubleshooting
Topic: Problem with Fax Service in Windows Server 2003 SBS
Replies: 6
Views: 7953

Re: Problem with Fax Service in Windows Server 2003 SBS

Hello, We have tested the issue but are not getting any errors or any timeout while printing the faxes. I have attached a screen with where are we printing and how. Please let me know if that is where we are supposed to look and if you still have issues please try to completely uninstall novapdf by ...
by Claudiu (Softland)
Mon Jan 10, 2011 3:40 pm
Forum: Support & Troubleshooting
Topic: print web page
Replies: 1
Views: 2507

Re: print web page

Hello,

Unfortunately novaPDF cannot provide the page differentiation functionality for the time being.

Thank you for understanding.
by Claudiu (Softland)
Thu Jan 06, 2011 9:03 am
Forum: Support & Troubleshooting
Topic: Silently create PDF
Replies: 3
Views: 5091

Re: Silently create PDF

Hello,

Your issue has been also attended by e-mail.

Thank you for understanding.
by Claudiu (Softland)
Thu Jan 06, 2011 9:01 am
Forum: Support & Troubleshooting
Topic: Error when creating PDF
Replies: 2
Views: 4491

Re: Error when creating PDF

Hello, As replied on your support e-mail, novaPDF SDK version 7 works only with the printer provided with the SDK. It will not work with any other editions of novaPDF printer, including the novaPDF Professional Server edition. Please use the printer we provide with the SDK. The setup is located in t...
by Claudiu (Softland)
Wed Dec 22, 2010 7:47 am
Forum: Support & Troubleshooting
Topic: novapdf install problem
Replies: 1
Views: 2640

Re: novapdf install problem

Hello, Please be more specific about this problem. Let us know the exact error you are getting when you try to install, on what OS you are trying to install, the novaPDF version you used for installation, if you have any previous versions of novapdf on the computer and anything else that may help us...
by Claudiu (Softland)
Thu Dec 16, 2010 8:12 am
Forum: Support & Troubleshooting
Topic: Nova PDFs text invisible in Mac OS Preview
Replies: 1
Views: 3834

Re: Nova PDFs text invisible in Mac OS Preview

Hello, The Mac OS font embedding engine is different than the Windows one and that may cause issues with the ported files. We do not support Mac OS so we cannot test this issue with the Mac Preview to determine exactly what the issue may be however we can suggest a few changes. Before you print the ...
by Claudiu (Softland)
Wed Dec 15, 2010 10:07 am
Forum: News & Announcements
Topic: [Minor update] novaPDF 7.3 build 355
Replies: 0
Views: 5564

[Minor update] novaPDF 7.3 build 355

We have released a minor update, novaPDF 7.3 build 355. This release includes several small fixes: New : Added full version info for startup application (novapdf.exe from the Program Files directory) to improve version detection for update managers Fix : Corrected Type1 font subsetting (Monospac821 ...
by Claudiu (Softland)
Fri Dec 10, 2010 9:28 am
Forum: Support & Troubleshooting
Topic: Printing to Nova PDF in Photoshop CS3 Crashes Photoshop
Replies: 1
Views: 2827

Re: Printing to Nova PDF in Photoshop CS3 Crashes Photoshop

Hello, We have tried to troubleshoot the issue but all the conversions were successful. Used for testing are Adobe Photoshop CS3, a JPG image, a PDF file and the Windows version is Windows 7 64 bit. Please send us the file in question if possible to our support team at support@novapdf.com for a test...
by Claudiu (Softland)
Thu Dec 09, 2010 7:37 am
Forum: Support & Troubleshooting
Topic: NovaPDF & transparent objects in MSWord/MSVisio
Replies: 1
Views: 2855

Re: NovaPDF & transparent objects in MSWord/MSVisio

Hello,

Unfortunately we do not have a technical solution for this issue at the moment.

Thank you .
by Claudiu (Softland)
Wed Dec 08, 2010 8:29 am
Forum: Developer Tools
Topic: SDK Windows Messages and the LParam value (jobID)
Replies: 1
Views: 3159

Re: SDK Windows Messages and the LParam value (jobID)

Hello,

As mentioned in the other reply, i will have to ask you to send the issues you have to our support team directly.

The email address is support@novapdf.com

Thank you for understanding.