Search found 249 matches

by Claudiu (Softland)
Mon Jul 09, 2012 8:16 am
Forum: Developer Tools
Topic: Install OEM PDF issue
Replies: 1
Views: 2477

Re: Install OEM PDF issue

Hello,

We managed to reproduce the error and we will correct it in our next build.

Thank you for pointing this out.
by Claudiu (Softland)
Mon Jul 09, 2012 8:15 am
Forum: Support & Troubleshooting
Topic: clipping in landscape mode
Replies: 1
Views: 2345

Re: clipping in landscape mode

Hello,

Please send us the PDF file for which you are getting the issue to our support email at support@novapdf.com so we can troubleshoot this further.

Thank you.
by Claudiu (Softland)
Thu Jul 05, 2012 7:02 am
Forum: Support & Troubleshooting
Topic: Cannot add ot change public [profiles
Replies: 2
Views: 2357

Re: Cannot add ot change public [profiles

Hello, When you export the profile from the desktop to the server, you can edit the profile and set PublicProfile = 1 in the nve file. This will allow you to change the profile from private to public. We have tested this with the latest build but we are not having the issues as the profile type chan...
by Claudiu (Softland)
Tue Jul 03, 2012 7:46 am
Forum: Developer Tools
Topic: DeleteNovaPrinter does not delete NVL-file
Replies: 1
Views: 2754

Re: DeleteNovaPrinter does not delete NVL-file

Hello, the settings file from the Application data folder is not deleted indeed when deleting the printer. We considered that this file may be used later on when the same printer is re-added and do not loose the profiles. But if you use ramdom printer names, this can end up indeed with many setting ...
by Claudiu (Softland)
Mon Jul 02, 2012 6:33 am
Forum: Support & Troubleshooting
Topic: Licence Message still on PDF with licence
Replies: 2
Views: 2745

Re: Licence Message still on PDF with licence

Hello, For more details on how to solve this issue please send an email to our support team at support@novapdf.com with details about your problem.

Thank you.
by Claudiu (Softland)
Wed Jun 27, 2012 9:06 am
Forum: Support & Troubleshooting
Topic: Howto add 32-bit "printer" driver to 64-bit installation?
Replies: 1
Views: 2591

Re: Howto add 32-bit "printer" driver to 64-bit installation

Hello, We have checked the novaPDF server installation and all the drivers are added successfully for both 32 bit and 64 bit clients. You can see the drivers that are added with the installation by accessing Devices and Printers in the control panel, clicking on the novaPDF printer, going to the Pri...
by Claudiu (Softland)
Mon Jun 25, 2012 7:13 am
Forum: Support & Troubleshooting
Topic: Add-in missing
Replies: 8
Views: 4077

Re: Add-in missing

Hi,

Please send a screenshot with what you are getting when you try to enable the addon to our support team at support@novapdf.com so we can have a look. Thank you.
by Claudiu (Softland)
Thu Jun 21, 2012 6:20 am
Forum: Support & Troubleshooting
Topic: Add-in missing
Replies: 8
Views: 4077

Re: Add-in missing

Hello, We have tested this situation and the addon is successfully added in the Office interface and functional. However we did have a case where the Office 2010 disabled the addon when it was installed with novaPDF. So please check in the MS Office settings on the addons area if the novaPDF addon i...
by Claudiu (Softland)
Mon Jun 11, 2012 1:00 pm
Forum: Support & Troubleshooting
Topic: Change default to open pdfs from Adobe Reader to dopdf
Replies: 1
Views: 2990

Re: Change default to open pdfs from Adobe Reader to dopdf

Hello, doPDF does not include a PDF opening or editing functionality. It just converts to PDF documents from other applications. You probably had another application installed to open and edit your PDF files before you installed Adobe Reader which usually sets itself as the default PDF viewer. You c...
by Claudiu (Softland)
Fri May 18, 2012 7:40 am
Forum: Developer Tools
Topic: Printing to real printer.
Replies: 2
Views: 3336

Re: Printing to real printer.

Hello, To print the PDF document to a real printer you may call a PDF viewer with command line parameters for print. Adobe Reader for instance should be called like this: AcroRd32.exe /t <PDF file name> If you wish to print the document to the real printer at the moment the PDF is generated, you may...