Search found 223 matches

by Support
Tue Mar 13, 2012 8:02 am
Forum: Developer Tools
Topic: Two oem printers on one machine?
Replies: 1
Views: 1916

Re: Two oem printers on one machine?

Hello, Yes you can install multiple OEM printers as long as you run the installation separately for each one of them and also give them different names when installing. As an alternative, you can also use different profiles for the same printer and setup novaPDF to show a dialog with all then profil...
by Support
Fri Mar 09, 2012 8:12 am
Forum: Developer Tools
Topic: Urgent - novaPDF OEM 7 - some installations faults
Replies: 1
Views: 2418

Re: Urgent - novaPDF OEM 7 - some installations faults

Hello, Please make sure the users are having administrator privileges when installing the application locally, otherwise it may be permission issues. Also please send us more details about the version and build you are using of novaPDF OEM to our support email at support@novapdf.com so we can also c...
by Support
Wed Mar 07, 2012 12:09 pm
Forum: Support & Troubleshooting
Topic: I was installed silent in my program installer but often die
Replies: 1
Views: 1631

Re: I was installed silent in my program installer but often

Hello, Could you please give us more information: - what edition, version and build number of novaPDF do you use - on what Windows versions does novaPDF crash - when exactly does novaPDF crash, when installing it or when printing to it Please send all this information to our support email at support...
by Support
Fri Mar 02, 2012 7:59 am
Forum: Support & Troubleshooting
Topic: Unable to view pdf
Replies: 2
Views: 1949

Re: Unable to view pdf

Hello, novaPDF only converts the file to a PDF, does not also provide a viewing application for it after the conversion. You will need a PDF reader such as Adobe Reader to be able to open the file afterwards.

Thank you.
by Support
Mon Feb 27, 2012 2:57 pm
Forum: Developer Tools
Topic: novaPDF OEM install
Replies: 3
Views: 2726

Re: novaPDF OEM install

Hello, For uninstallation please run C:\Program Files\Softland\novaPDF OEM 7\unins000.exe

Thank you.
by Support
Mon Feb 27, 2012 9:50 am
Forum: Developer Tools
Topic: novaPDF OEM install
Replies: 3
Views: 2726

Re: novaPDF OEM install

Hello, at the moment we do not have an alternative solution for the setup command line parameters, but we will add the possibility to set the parameters in a configuration file.

Thank you.
by Support
Wed Feb 22, 2012 8:12 am
Forum: Support & Troubleshooting
Topic: Computer not saving settings
Replies: 3
Views: 2222

Re: Computer not saving settings

Hello, did you install the latest version of novaPDF on both the server and the client computer?

Also please send us a screenshot with the novaPDF About page from both machines (server and client) to our support email at support@novapdf.com so we can check for any issues.

Thank you.
by Support
Tue Feb 21, 2012 9:23 am
Forum: Support & Troubleshooting
Topic: Computer not saving settings
Replies: 3
Views: 2222

Re: Computer not saving settings

Hello, Please delete the file of the form <printer name>.nvl from the folder C:\Users\<user name>\AppData\Roaming\Softland\novaPDF or the Windows XP specific path for this folder and try to install the printer again. If this is still not working then please update to the latest novaPDF version avail...
by Support
Tue Feb 14, 2012 7:16 am
Forum: Support & Troubleshooting
Topic: Problem with printing on IIS
Replies: 1
Views: 2255

Re: Problem with printing on IIS

Hello,

Please read this article for more information : http://www.novapdf.com/kb/asp-net-pdf-g ... e-311.html and in particular the Note for it.

Thank you.
by Support
Fri Feb 10, 2012 8:00 am
Forum: Developer Tools
Topic: Automatically Uninstalling NovaPK
Replies: 3
Views: 2612

Re: Automatically Uninstalling NovaPK

Hello, the uninstall is always placed in the folder where novaPDF was installed, and in the registry, the key is placed in the following path HKEY_LOCAL_MACHINE\SOFTWARE\Softland\novaPDF 7\InstallPath

Thank you.