Search found 256 matches

by Claudiu (Softland)
Fri Mar 09, 2012 8:12 am
Forum: Developer Tools
Topic: Urgent - novaPDF OEM 7 - some installations faults
Replies: 1
Views: 3482

Re: Urgent - novaPDF OEM 7 - some installations faults

Hello, Please make sure the users are having administrator privileges when installing the application locally, otherwise it may be permission issues. Also please send us more details about the version and build you are using of novaPDF OEM to our support email at support@novapdf.com so we can also c...
by Claudiu (Softland)
Wed Mar 07, 2012 12:09 pm
Forum: Support & Troubleshooting
Topic: I was installed silent in my program installer but often die
Replies: 1
Views: 2802

Re: I was installed silent in my program installer but often

Hello, Could you please give us more information: - what edition, version and build number of novaPDF do you use - on what Windows versions does novaPDF crash - when exactly does novaPDF crash, when installing it or when printing to it Please send all this information to our support email at support...
by Claudiu (Softland)
Fri Mar 02, 2012 7:59 am
Forum: Support & Troubleshooting
Topic: Unable to view pdf
Replies: 2
Views: 3216

Re: Unable to view pdf

Hello, novaPDF only converts the file to a PDF, does not also provide a viewing application for it after the conversion. You will need a PDF reader such as Adobe Reader to be able to open the file afterwards.

Thank you.
by Claudiu (Softland)
Mon Feb 27, 2012 2:57 pm
Forum: Developer Tools
Topic: novaPDF OEM install
Replies: 3
Views: 4309

Re: novaPDF OEM install

Hello, For uninstallation please run C:\Program Files\Softland\novaPDF OEM 7\unins000.exe

Thank you.
by Claudiu (Softland)
Mon Feb 27, 2012 9:50 am
Forum: Developer Tools
Topic: novaPDF OEM install
Replies: 3
Views: 4309

Re: novaPDF OEM install

Hello, at the moment we do not have an alternative solution for the setup command line parameters, but we will add the possibility to set the parameters in a configuration file.

Thank you.
by Claudiu (Softland)
Wed Feb 22, 2012 8:12 am
Forum: Support & Troubleshooting
Topic: Computer not saving settings
Replies: 3
Views: 3696

Re: Computer not saving settings

Hello, did you install the latest version of novaPDF on both the server and the client computer?

Also please send us a screenshot with the novaPDF About page from both machines (server and client) to our support email at support@novapdf.com so we can check for any issues.

Thank you.
by Claudiu (Softland)
Tue Feb 21, 2012 9:23 am
Forum: Support & Troubleshooting
Topic: Computer not saving settings
Replies: 3
Views: 3696

Re: Computer not saving settings

Hello, Please delete the file of the form <printer name>.nvl from the folder C:\Users\<user name>\AppData\Roaming\Softland\novaPDF or the Windows XP specific path for this folder and try to install the printer again. If this is still not working then please update to the latest novaPDF version avail...
by Claudiu (Softland)
Tue Feb 14, 2012 7:16 am
Forum: Support & Troubleshooting
Topic: Problem with printing on IIS
Replies: 1
Views: 3329

Re: Problem with printing on IIS

Hello,

Please read this article for more information : http://www.novapdf.com/kb/asp-net-pdf-g ... e-311.html and in particular the Note for it.

Thank you.
by Claudiu (Softland)
Fri Feb 10, 2012 8:00 am
Forum: Developer Tools
Topic: Automatically Uninstalling NovaPK
Replies: 3
Views: 4179

Re: Automatically Uninstalling NovaPK

Hello, the uninstall is always placed in the folder where novaPDF was installed, and in the registry, the key is placed in the following path HKEY_LOCAL_MACHINE\SOFTWARE\Softland\novaPDF 7\InstallPath

Thank you.
by Claudiu (Softland)
Thu Feb 09, 2012 3:25 pm
Forum: Support & Troubleshooting
Topic: Mixed Portrait and Landscape pdf from Word
Replies: 1
Views: 2748

Re: Mixed Portrait and Landscape pdf from Word

Hello, As it appears you have also sent an email to our support department, it will be replied there.

Thank you.