Search found 249 matches

by Claudiu (Softland)
Wed Sep 21, 2011 10:24 am
Forum: Support & Troubleshooting
Topic: Disable ""SAVE PDF AS "" dialog .
Replies: 4
Views: 3235

Re: Disable ""SAVE PDF AS "" dialog .

Hello, You set the options in the "Small Size Profile" but you have to set this profile as the "active profile" before printing the document, so novaPDF printer knows that this profile should be use. The code should be like this: // create the NovaPdfOptions object NovaPdfOptions pNova = new NovaPdf...
by Claudiu (Softland)
Mon Sep 19, 2011 6:43 am
Forum: Support & Troubleshooting
Topic: invalid pdf
Replies: 1
Views: 2089

Re: invalid pdf

Hello, Please let us know more details about this issue. Are you printing with novaPDF and after the conversion is done you are getting the error when you open the PDF? Are you just trying to open a PDF without converting to it at first and you get the error? What version and build of novaPDF do you...
by Claudiu (Softland)
Fri Sep 16, 2011 9:31 am
Forum: Developer Tools
Topic: PDF file not created by SDK on 64-bit Windows 7 as non-Admin
Replies: 5
Views: 5420

Re: PDF file not created by SDK on 64-bit Windows 7 as non-Admin

Hello,

Unfortunately we couldn't reproduce this issue at that time, however if you can send us the application for testing or modify one of our samples to replicate the issue, please send it to our support team at support@novapdf.com

Thank you.
by Claudiu (Softland)
Fri Sep 16, 2011 6:42 am
Forum: Developer Tools
Topic: novaPDF OEM long url web page
Replies: 3
Views: 3159

Re: novaPDF OEM long url web page

Hello,

We have identified the issue, issued a fix and a new build release will be available for you to download during the next week.

Thank you.
by Claudiu (Softland)
Fri Sep 09, 2011 6:35 am
Forum: Support & Troubleshooting
Topic: NovaPDF displays 'not licensed' message at the bottom
Replies: 1
Views: 2270

Re: NovaPDF displays 'not licensed' message at the bottom

Hello,

Please access the following link for more information about your issue: http://www.novapdf.com/kb/distributing- ... 4-337.html

Thank you.
by Claudiu (Softland)
Wed Sep 07, 2011 7:17 am
Forum: Support & Troubleshooting
Topic: Preformance
Replies: 1
Views: 1844

Re: Preformance

Hello, novaPDF printer performance depends very much on the server computer hardware, network performance and on the type of documents that are printed. For instance a 100 pages Word document containing text and images is converted on our test computers in about 10 seconds. But CAD documents contain...
by Claudiu (Softland)
Mon Sep 05, 2011 6:38 am
Forum: Support & Troubleshooting
Topic: Error Creating PDF file (...cannot find path...)
Replies: 3
Views: 3706

Re: Error Creating PDF file (...cannot find path...)

Hello,

You have to make the default profile public in order to be able to print from client computers using the print server option.

Thank you.
by Claudiu (Softland)
Thu Sep 01, 2011 2:16 pm
Forum: Developer Tools
Topic: novaPDF OEM long url web page
Replies: 3
Views: 3159

Re: novaPDF OEM long url web page

Hello,

We have tested this from our end and we have managed to reproduce the issue you have mentioned. We will look for a solution for this as soon as possible.

This may be a while as the behavior is only present on some of the browsers you have mentioned.

Thank you.
by Claudiu (Softland)
Fri Aug 26, 2011 1:31 pm
Forum: Support & Troubleshooting
Topic: Clienterror after update
Replies: 3
Views: 2640

Re: Clienterror after update

Hello, Please follow up on this tutorial on how to completely remove/reinstall the novaPDF printer driver on the computer: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-server-108.html Also make sure no print jobs are active in some way during the process...
by Claudiu (Softland)
Tue Aug 23, 2011 2:23 pm
Forum: Support & Troubleshooting
Topic: Add encryption to existing PDF?
Replies: 3
Views: 2863

Re: Add encryption to existing PDF?

Hello, The issue may be that from Adobe Reader the PDF is often seen as an Image when it is printed again and encrypted so this is why you may get the increased file size after the conversion. Please remove all the image/graphic enhancements for the file from the Preferences>Graphics tab in novaPDF ...