Search found 283 matches
- Wed Apr 25, 2012 12:10 pm
- Forum: Support & Troubleshooting
- Topic: How do I get rid of this footer?
- Replies: 1
- Views: 7288
Re: How do I get rid of this footer?
Hello, please send an email with this issue to our support department at [email protected] and they will assist you as fast as possible with it.
Thank you.
Thank you.
- Wed Apr 18, 2012 7:45 am
- Forum: Support & Troubleshooting
- Topic: unable to print (produce) PDF via shared network printer.
- Replies: 4
- Views: 11410
Re: unable to print (produce) PDF via shared network printer
Hello, we have tried to reproduce the issue from our end but the printer does not error out on the client when connecting to the Printer. We will however try this for a number of times perhaps it will happen if the issue is occurring occasionally.
Thank you.
Thank you.
- Mon Apr 09, 2012 7:12 am
- Forum: Support & Troubleshooting
- Topic: Appending/Inserting PDF when printing doesn't work
- Replies: 1
- Views: 7359
Re: Appending/Inserting PDF when printing doesn't work
Hello, We tried to append/insert multiple pdf files and all the prints were done successfully. Please make sure you do not have the Overlay option also enabled and setup in the novaPDF Preferences window when printing. If this is not the case then please let us know the novapdf version and build tha...
- Fri Apr 06, 2012 6:59 am
- Forum: Support & Troubleshooting
- Topic: Overlay problem
- Replies: 1
- Views: 6629
Re: Overlay problem
Hello, can you send us the files in question for which you are getting the errors so we can setup a test environment? Otherwise we cannot troubleshoot this. Please send them to [email protected] if you have this possibility.
Thank you.
Thank you.
- Tue Apr 03, 2012 7:02 am
- Forum: Support & Troubleshooting
- Topic: Problem to view PDF after printing
- Replies: 1
- Views: 6410
Re: Problem to view PDF after printing
Hello, we tried to reproduce the issue but all the pdf's are opened normally upon printing. As suggestions for this first please try to do a clean installation of novaPDF by following this article steps: http://www.novapdf.com/kb/how-do-i-reinstall-novapdf-server-on-client-computers-and-on-the-serve...
- Fri Mar 16, 2012 10:15 am
- Forum: News & Announcements
- Topic: [Major update] novaPDF 7.6 released
- Replies: 1
- Views: 20307
[Major update] novaPDF 7.6 released
We have released a new version, novaPDF 7.6 build 379. This is a major release and includes several new features and updates, as detailed below: New : Added Macros for Text Watermarks (page number, date/time, doc/file/profile/user name, workstation, doc info) New : Multiple copies of the same page/d...
- Tue Mar 13, 2012 8:02 am
- Forum: Developer Tools
- Topic: Two oem printers on one machine?
- Replies: 1
- Views: 8292
Re: Two oem printers on one machine?
Hello, Yes you can install multiple OEM printers as long as you run the installation separately for each one of them and also give them different names when installing. As an alternative, you can also use different profiles for the same printer and setup novaPDF to show a dialog with all then profil...
- Fri Mar 09, 2012 8:12 am
- Forum: Developer Tools
- Topic: Urgent - novaPDF OEM 7 - some installations faults
- Replies: 1
- Views: 8453
Re: Urgent - novaPDF OEM 7 - some installations faults
Hello, Please make sure the users are having administrator privileges when installing the application locally, otherwise it may be permission issues. Also please send us more details about the version and build you are using of novaPDF OEM to our support email at support@novapdf.com so we can also c...
- Wed Mar 07, 2012 12:09 pm
- Forum: Support & Troubleshooting
- Topic: I was installed silent in my program installer but often die
- Replies: 1
- Views: 6580
Re: I was installed silent in my program installer but often
Hello, Could you please give us more information: - what edition, version and build number of novaPDF do you use - on what Windows versions does novaPDF crash - when exactly does novaPDF crash, when installing it or when printing to it Please send all this information to our support email at support...
- Fri Mar 02, 2012 7:59 am
- Forum: Support & Troubleshooting
- Topic: Unable to view pdf
- Replies: 2
- Views: 7071
Re: Unable to view pdf
Hello, novaPDF only converts the file to a PDF, does not also provide a viewing application for it after the conversion. You will need a PDF reader such as Adobe Reader to be able to open the file afterwards.
Thank you.
Thank you.