Search found 283 matches
- Thu Jul 28, 2011 8:42 am
- Forum: Developer Tools
- Topic: novaPDF SDK v7: PDF file not created
- Replies: 4
- Views: 14413
Re: novaPDF SDK v7: PDF file not created
Hello, Could you please tell us how did you configure the service, does it run as system administrator or as "Local system'. Also is important where did you configure novaPDF to save the files, is it a local folder or a network folder. The other novaPDF options are important too, so please expo...
- Tue Jul 19, 2011 3:01 pm
- Forum: Developer Tools
- Topic: COM errors when setting options to default profile
- Replies: 15
- Views: 72612
Re: COM errors when setting options to default profile
Hello, Unfortunately we haven't been successful in reproducing the error using our means at the time however we have included a fix in our latest builds that could influence this issue as well, so if you are using an older build please update to the latest one and give it another go. If you are stil...
- Tue Jul 19, 2011 12:25 pm
- Forum: Support & Troubleshooting
- Topic: Large TMP files in User Profile
- Replies: 8
- Views: 25331
Re: Large TMP files in User Profile
Hello,
Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at [email protected] for further investigations.
Thank you.
Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at [email protected] for further investigations.
Thank you.
- Fri Jul 15, 2011 10:42 am
- Forum: Feedback & Wishlist
- Topic: Need a migration tool to move NovaPDF to another server
- Replies: 0
- Views: 15084
Re: Need a migration tool to move NovaPDF to another server
Hello, Unfortunately we do not have such as tool available for migrations. However a quicker way to copy over the profiles would be to manually access the path where they are stored namely C:\Windows\System32\spool\drivers\x64\3\novaPDF Pro Server v7.nvp for example in windows 7 and select all the ....
- Thu Jul 14, 2011 7:11 am
- Forum: Support & Troubleshooting
- Topic: Large TMP files in User Profile
- Replies: 8
- Views: 25331
Re: Large TMP files in User Profile
Hello,
Please export the profile you are using and send it to our support team at [email protected] along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.
Thank you.
Please export the profile you are using and send it to our support team at [email protected] along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.
Thank you.
- Wed Jul 13, 2011 6:38 am
- Forum: Support & Troubleshooting
- Topic: image massively subdivided
- Replies: 1
- Views: 7563
Re: image massively subdivided
Hello, We have tested this issue on our end but we cannot reproduce the error as the image is rendered normally. Please make sure you have the latest novaPDF version installed on the computer and also try to open the PDF after creating it with another PDF reader like the Adobe one. If you still have...
- Thu Jul 07, 2011 8:04 am
- Forum: Support & Troubleshooting
- Topic: excel sheets not printing properly
- Replies: 1
- Views: 5788
Re: excel sheets not printing properly
Hello, Please access the http://www.novapdf.com/kb/printing-an-entire-excel-workbook-to-a-single-pdf-file-135.html tutorial for how to print an entire excel workbook to a PDF file. Also make sure you have the latest novaPDF build installed on your computer. If you are still having issues after this ...
- Wed Jul 06, 2011 1:59 pm
- Forum: Support & Troubleshooting
- Topic: Links problem
- Replies: 3
- Views: 10545
Re: Links problem
Hello,
Using the default conversion method you cannot convert hidden links. However the Office Add-in present with some of the novaPDF versions can also convert hidden links when converting to PDF from Office Word, Excel files.
Thank you.
Using the default conversion method you cannot convert hidden links. However the Office Add-in present with some of the novaPDF versions can also convert hidden links when converting to PDF from Office Word, Excel files.
Thank you.
- Wed Jul 06, 2011 7:45 am
- Forum: Support & Troubleshooting
- Topic: Error creating PDF
- Replies: 1
- Views: 5902
Re: Error creating PDF
Hello, The error you are getting when printing with the application is received when the file is already either opened or locked by another program. Please make sure that you do not have the option to open it with Adobe Reader enabled and also make sure there are no other programs with access to the...
- Fri Jun 24, 2011 6:16 am
- Forum: Support & Troubleshooting
- Topic: Large TMP files in User Profile
- Replies: 8
- Views: 25331
Re: Large TMP files in User Profile
Hello, The TMP files are being created only when the job is processed so when the PDF is created the files should be removed automatically. Please follow up on a print and let us know if the TMP files are being removed in your case and if they are not, let us know about it so we can check. Unfortuna...