BrandingSettings crash

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dodes
Posts: 1
Joined: Wed Jul 18, 2018 1:41 pm

BrandingSettings crash

Post by dodes » Wed Jul 18, 2018 1:45 pm

Hi,
when I run BrandingSettings, it will crash on the next button on the "Configuration Files" page. I don't enter any custom files, etc. on this page.

Here are data from the crash log:

Code: Select all

Problem signature:
  Problem Event Name:	CLR20r3
  Problem Signature 01:	BrandingSettings.exe
  Problem Signature 02:	9.3.239.0
  Problem Signature 03:	5afc0dbf
  Problem Signature 04:	mscorlib
  Problem Signature 05:	4.7.3062.0
  Problem Signature 06:	5ab95381
  Problem Signature 07:	3119
  Problem Signature 08:	a2
  Problem Signature 09:	KUTS43RW3WMPE3EWT1R1Z5M5MTM1NR04
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1051
  Additional Information 1:	5e94
  Additional Information 2:	5e94967536593be49ff4d4a3ae5aa9fa
  Additional Information 3:	e33e
  Additional Information 4:	e33e6897bac0ce76942eb4078618ee32
I'm using novaPDF 9 on Windows 7 x64 Pro.

Where could be the problem?

Thanks

Softland
Posts: 195
Joined: Wed Dec 16, 2009 10:48 am

Re: BrandingSettings crash

Post by Softland » Thu Jul 19, 2018 11:59 am

Can you send us an email with the log at support@novapdf.com as we need to look into this further more?

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