Can't reactivate NovaPDF after update

[phototransformations]

Today I installed the most recent NovaPDF update, and now NovaPDF reports that my license is active on another computer. It is not.

A few weeks ago, I did have to clone my boot drive, which was failing, to a new SSD. Could that be why the activation software "thinks" the software is active on another computer? In any case, that original SSD is now dead and I do not have this license active on another computer.

How can I re-activate the product? I tried installing again and leaving "deactivate" checked, and then reinstalling, but apparently your activation server still "thinks" the software is active on the "ghost" computer.

Thanks you for your help with this issue.

[Claudiu (Softland)]

You can request to reset activations for the key from its Activation window.