Cancelling a novapdf document

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IMT

Cancelling a novapdf document

Post by IMT » Fri May 14, 2010 8:52 pm

I've got a document in my novapdf "printer" that won't cancel and won't print.
It has been there two days.
No other PDFs will generate because of it. All I get are zero byte PDF files.

This has happened before. I had to uninstall and reinstall.

There has to be a better way ... right??

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Cancelling a novapdf document

Post by Support » Mon May 17, 2010 7:43 am

Hello,

To cancel the print and resume the printing processes please press CTRL+ALT+DELETE , go to the Services tab, search for the Spooler service and kill the process. After that refresh the print queue and the document stuck should be gone. Restart the Print spooler service after that and everything should be back to normal.

Thank you.

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