Clienterror after update

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Rber
Posts: 2
Joined: Fri Aug 26, 2011 12:32 pm

Clienterror after update

Post by Rber » Fri Aug 26, 2011 12:40 pm

Hi!

I updated my Pro Server V7 to 7.4.370.

But my clients still believes there's the old version on the server = I can't print.

I've tried to remove the printer from the client for a re-install without success. As far as I can tell, the two versions have the same driver which means that it shouldn't matter that I've got a new version.

Any suggestion?

/R

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Clienterror after update

Post by Support » Fri Aug 26, 2011 1:31 pm

Hello,

Please follow up on this tutorial on how to completely remove/reinstall the novaPDF printer driver on the computer: http://www.novapdf.com/kb/how-do-i-rein ... r-108.html

Also make sure no print jobs are active in some way during the process of reinstallation.

Thank you.

Rber
Posts: 2
Joined: Fri Aug 26, 2011 12:32 pm

Re: Clienterror after update

Post by Rber » Thu Sep 22, 2011 2:53 pm

Thank you, this worked on 16 of my 18 clients.

But on the last two, when i try to reconnect to the printer it doesn't reinstall any drivers, but the printer is shown in 'Printers & Faxes'.
When i try to access its properties, it says that no drivers are installed and access is denied.

Robin

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Clienterror after update

Post by Support » Fri Sep 23, 2011 8:15 am

Hello,

Please search and remove any of application remains from the last 2 client computers including deleting the icon for the printer manually in the Printers list and give it another try with installing the printer on the client side.

Thank you.

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