Large TMP files in User Profile

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lee-bowman
Posts: 5
Joined: Tue Jun 22, 2010 8:05 am

Large TMP files in User Profile

Post by lee-bowman » Thu Jun 23, 2011 2:53 pm

Hello

We use the Standard Server Version of NovaPDF for our Citrix users and have good success with it. However we do experience issues with very large .tmp files being created in the User Profile\Application Data\Softland\NovaPDF directory. In our environment we use Roaming Profiles and directories that are approx 200mb in size is not desirable.

What settings could be recommended to prevent the build-up of large temporary files?

Currently a Batch file removes the .tmp files and reduce the profile size.

Many Thanks

LeeB

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Large TMP files in User Profile

Post by Support » Fri Jun 24, 2011 6:16 am

Hello,

The TMP files are being created only when the job is processed so when the PDF is created the files should be removed automatically. Please follow up on a print and let us know if the TMP files are being removed in your case and if they are not, let us know about it so we can check.

Unfortunately there isn't a novaPDF setting not to create the TMP files as they are needed for printing.

Thank you.

lee-bowman
Posts: 5
Joined: Tue Jun 22, 2010 8:05 am

Re: Large TMP files in User Profile

Post by lee-bowman » Wed Jul 13, 2011 1:39 pm

Hello,

Unfortunately the TMP files arent being deleted after the job has finished created.

As a test we printed some PDFs and some large (200mb) tmp files appeared but did not remove.

Our profiles are roaming so at user logoff the Application Data folder copies those large files back to the Profile Share

Any advice greatly appreciated

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Large TMP files in User Profile

Post by Support » Thu Jul 14, 2011 7:11 am

Hello,

Please export the profile you are using and send it to our support team at support@novapdf.com along with the exact novaPDF version and build installed on the machine so we can troubleshoot this as well and find the cause for the issues.

Thank you.

lee-bowman
Posts: 5
Joined: Tue Jun 22, 2010 8:05 am

Re: Large TMP files in User Profile

Post by lee-bowman » Tue Jul 19, 2011 10:53 am

Hello

Thanks for reply. The version we have currently deployed is 7.1.337. This is a few versions out and I intend to update this week!!

The details of the profile that our users have in their Application Data\Softland\NovaPDF directory is shown below. I could not use the 'Upload Attachment' tool as it said that all my extensions (.txt, .doc) were not allowed.

[###SECTION_NOVA_PROFILEINFO###]
ActiveProfilePublic = 0
ActiveProfile = Default Profile
AskSaveProfile = 1


[Default Profile]
Page Form = A4
Page Orientation = 1
Page Scale = 100
Page Resolution = 300
Page Width = 210000
Page Height = 297000
Page Units = 1
Page Size = 0
Custom Forms =
Standard Forms Visibility Flags = 1111111111100000000000000000000000000000000000000000
Prompt Save Dialog = 1
Save Use Advanced Dialog = 1
Save Advanced Strategy = 3
File Conflict Strategy = 0
Save Use Folder Ask = 4
Save Folder =
Save File = [N]
Save Folder Ask =
Save File Ask = [N]
Save Local = 1
Save File Password =
Save Advanced Password =
Save Allow Change Folder = 1
Save Net User Name =
Save Net Password =
Document Author = <Default>
Document Creator = <Default>
Document Keywords =
Document Subject =
Document Title = <Default>
Document Page Layout = 1
Document Page Scaling = 0
Document Page Mode = 0
Document Page Number = 1
Document Use Page Number = 0
Document Page Magnification = 0
Document Magnification Percent = 100
Document Creation Day = 0
Document Creation Hour = 0
Document Creation Minute = 0
Document Creation Month = 0
Document Creation Second = 0
Document Creation Year = 0
Document Modify Day = 0
Document Modify Hour = 0
Document Modify Minute = 0
Document Modify Month = 0
Document Modify Second = 0
Document Modify Year = 0
Post Save Open = 1
Use Default Viewer = 1
Action Application =
Action Arguments = %1
Action Net User Name =
Action Net Password =
Image Optimization = 0
Correct Line Widths = 0
Correct Fill Colors = 0
Ignore Empty Pages = 0
Optimize Text = 1
Embed All Fonts = 0
Embed Font Subset = 1
Force Embed Protected = 0
Always Embed Fonts List =
Never Embed Fonts List = Arial;Courier;Times New Roman;
Use Embed Fonts List = 0
Use Never Embed Fonts List = 1
OverridePaper = 0
TemporaryProfile = 0
PDFVersion = 5
PDFA1BCompliant = 0
AllowChangeProfile = 0
SilentPrint = 0
PublicProfile = 0


Regards

Support
Posts: 223
Joined: Wed Dec 16, 2009 12:46 pm

Re: Large TMP files in User Profile

Post by Support » Tue Jul 19, 2011 12:25 pm

Hello,

Please update the novaPDF installation to the latest version from our website and give it another go with the temp files. If you are still having the issue please send us the details again at our support team at support@novapdf.com for further investigations.

Thank you.

lee-bowman
Posts: 5
Joined: Tue Jun 22, 2010 8:05 am

Re: Large TMP files in User Profile

Post by lee-bowman » Wed Aug 17, 2011 1:58 pm

Hello again,

I have an update on this issue and unfortunately there still seems to be something that is creating the large TMP files and not removing them.

The NovaPDF Version we have updated to is 7.4.369.

Strangely some of the TMP files have a Modified date from a few months back when a mass delete of all TMP files took place but a Creation date of a past couple of weeks (since the update)?

If there are any files/settings files that we could send for investigation that would be most appreciated

Regards

lee-bowman
Posts: 5
Joined: Tue Jun 22, 2010 8:05 am

Re: Large TMP files in User Profile

Post by lee-bowman » Wed Aug 17, 2011 2:25 pm

Something that we have noticed in these files. Even when a brand new PDF is created from a brand new document with Timestamps (Created and Modified) for the current date and time, the TMP file has the correct Created timestamp but the modified timestamp is approx 10 months is the past.

Is this just happening for us?

Regards

Softland
Posts: 195
Joined: Wed Dec 16, 2009 10:48 am

Re: Large TMP files in User Profile

Post by Softland » Thu Aug 18, 2011 7:34 am

Hi,
We didn't receive any similar reports until now, and we'll need to exchange some files. So please email support@novapdf.com to be able to troubleshoot this (for starter we would need the exported profile sent as an attachment in the email, as well as details about your environment).

Thank you.

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