license is not valid for printer novapdf 8 (error 7). Print job will be cancelled

miguelr · Post by **miguelr** » Tue Feb 24, 2015 1:57 am

I have a licensed novaPDF professional installed on a Windows 2003 server. We started using the product with registration to test it and it working very fine. But today we started receiving the following error message when printing "license is not valid for printer novapdf 8 (error 7). Print job will be cancelled"

We bought the professional license, but the error still occurring. Somebody had this error before?

Thanks

Lorant (Softland) · Post by **Lorant (Softland)** » Mon Mar 02, 2015 1:42 pm

Can you please contact us at [email protected] to look into this furthermore?

DTSERVICES · Post by **DTSERVICES** » Sat Mar 07, 2015 4:55 pm

I have the same problem. I have tried several times to contact support but have had no luck at all. I have reloaded the program, re-activated and tried a manual activation and still nothing. Is there a phone number to contact technical support or just emails?

urbantech · Post by **urbantech** » Wed Mar 11, 2015 12:58 am

Same as issues above, can someone from novaPDF, just post a solution on this page??

Lorant (Softland) · Post by **Lorant (Softland)** » Wed Mar 11, 2015 12:17 pm

We are investigating what could cause this error.
Until we will be able to release a new version with the correction, please download and replace the next files.

If you have Windows 32 bits, download:
https://backup4all.blob.core.windows.ne ... PCTaqtA%3D

And replace the files in the next folder:

Code: Select all

C:\Windows\System32\spool\drivers\w32x86\3

If you have Windows 64 bits, download:
https://backup4all.blob.core.windows.ne ... PCTaqtA%3D

And replace the files in the next folder:

Code: Select all

C:\Windows\System32\spool\drivers\x64\3

urbantech · Post by **urbantech** » Wed Mar 11, 2015 1:35 pm

Thanks for the fast, temp fix.

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