novaPDF 10 desktop support

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dannywilson
Posts: 1
Joined: Wed Feb 05, 2020 3:50 pm

novaPDF 10 desktop support

Post by dannywilson » Wed Feb 05, 2020 3:53 pm

When attempting to mass convert a folder full of Word documents to PDF, and choosing the default printer and choosing create PDF -> windows circle spins and program closes. My event viewer shows:

Log Name: Application
Source: Application Error
Date: 2/5/2020 9:14:56 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: B002.fcmhosp.local
Description:
Faulting application name: Startup.exe, version: 10.6.122.0, time stamp: 0x5e281126
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x3f88
Faulting application start time: 0x01d5dc3693bb0d59
Faulting application path: C:\Program Files\Softland\novaPDF 10\Driver\Startup.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6df0faf3-9191-47fd-9ca6-e91603abc0e5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-05T15:14:56.835560900Z" />
<EventRecordID>1928</EventRecordID>
<Channel>Application</Channel>
<Computer>
<Security />
</System>
<EventData>
<Data>Startup.exe</Data>
<Data>10.6.122.0</Data>
<Data>5e281126</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.18362.535</Data>
<Data>50cc8d5a</Data>
<Data>e0434352</Data>
<Data>000000000003a839</Data>
<Data>3f88</Data>
<Data>01d5dc3693bb0d59</Data>
<Data>C:\Program Files\Softland\novaPDF 10\Driver\Startup.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>6df0faf3-9191-47fd-9ca6-e91603abc0e5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Lorant (Softland)
Posts: 174
Joined: Wed Dec 16, 2009 10:48 am

Re: novaPDF 10 desktop support

Post by Lorant (Softland) » Thu Feb 06, 2020 11:35 am

Hi, please contact us at support@novapdf.com as we'll need more details about this error. Thank you.

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