unable to print (produce) PDF via shared network printer.

Have questions about novaPDF (desktop or server), or having problems using it? Ask here for help.
Post Reply
spoon
Posts: 2
Joined: Mon Apr 16, 2012 7:07 am

unable to print (produce) PDF via shared network printer.

Post by spoon »

My novapdf printer was setup at Win2008R2 64 bit Enterprise Sever and and is normally functioning.
However, one of my client PCs is occasionally unable to connect to the printer. It usually happens after weekend and failed on Monday.

The config of client PC: Win2003SP2 Enterprise version.

Symptom: Printing normally -> idle for week end -> unable to print (produce pdf) on Monday -> restart client machine -> working again.

Error message (captured at server after timeout at around 5 mins at Windows Event Log):
Event ID: 6161
"The document Test Page owned by *USER ID* failed to print on printer COLD PDF Printer. Data type: NT EMF 1.008. Size of the spool file in bytes: 196608. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\*CLIENT MACHINE* Win32 error code returned by the print processor: 0. The operation completed successfully.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

Anyone meet the similar case?
Last edited by spoon on Wed Apr 18, 2012 9:51 am, edited 1 time in total.

Claudiu (Softland)
Posts: 283
Joined: Wed Dec 16, 2009 12:46 pm

Re: unable to print (produce) PDF via shared network printer

Post by Claudiu (Softland) »

Hello, we have tried to reproduce the issue from our end but the printer does not error out on the client when connecting to the Printer. We will however try this for a number of times perhaps it will happen if the issue is occurring occasionally.

Thank you.
Follow us to stay updated:

spoon
Posts: 2
Joined: Mon Apr 16, 2012 7:07 am

Re: unable to print (produce) PDF via shared network printer

Post by spoon »

Thanks. But perhaps "time" is matter. Usually it happens on Mondays after idled for two days.

PaulDuncan
Posts: 1
Joined: Fri May 11, 2012 3:44 pm

Re: unable to print (produce) PDF via shared network printer

Post by PaulDuncan »

I'm having the same problem, Monday always brings this problem up. Has anyone found any solution yet?
IT department @ Lekker-energie.de

Claudiu (Softland)
Posts: 283
Joined: Wed Dec 16, 2009 12:46 pm

Re: unable to print (produce) PDF via shared network printer

Post by Claudiu (Softland) »

Hello, are you having the same configuration as described in the above posts? We need this to figure out on which OS is the issue happening.
Follow us to stay updated:

Post Reply