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NovaPDF OEM Error 0xC0000005
Posted: Tue Oct 02, 2012 10:20 pm
by fernandogirotto
Hi, after my program installs the printer version 7.6.382, in some machines the error 0x77c21165 (0xc0000005) ocurr when I try to print or access the printer's about page. The error occurs even if I do a manual install.
When I install an older version (6.4 or 5.5) works fine but, unfortunately, these versions doesn't fit my software requirements anymore...
Someone have a clue to solve this problem?
PS: Sorry my awful english...
Re: NovaPDF OEM Error 0xC0000005
Posted: Fri Oct 05, 2012 8:56 am
by Lorant (Softland)
Hi, can you tell us the following so we could try to reproduce the problem here:
- What operating system you are using (on which you did the test)?
- What application you're trying to print from through novaPDF OEM?
Re: NovaPDF OEM Error 0xC0000005
Posted: Sat Oct 06, 2012 10:11 pm
by fernandogirotto
- Windows XP SP3 (pt-BR) and WIndows 7 SP1 (pt-BR)
- From Word, Excel, Notepad, etc.
If u wish I can post here the commands that I use to install the printer.
Re: NovaPDF OEM Error 0xC0000005
Posted: Wed Oct 10, 2012 5:29 am
by Lorant (Softland)
Yes please, post the command as well.
Thank you.
Re: NovaPDF OEM Error 0xC0000005
Posted: Wed Oct 10, 2012 5:55 am
by fernandogirotto
I run the command below from InnoSetup.
Code: Select all
novapv76.exe /VERYSILENT /SUPPRESSMSGBOXES /NOCANCEL /NORESTART /PrinterName="MyPrinter" /OEMApplication="MyApp" /OEMCompany="MyCompany" /OEMSaveFolder="{commonappdata}\MyCompany\MyApp\Printer\#USERNAME#" /OEMActionApp="MyApp://Command/Printer" /OEMSaveFile="[N]" /RegisterName="MyName" /RegisterKey="MyKey" /LANG="br" /Languages="br-en" /DefaultLang="br"
Re: NovaPDF OEM Error 0xC0000005
Posted: Wed Jan 30, 2013 7:33 pm
by fernandogirotto
Hi! Any update about this problem?
Re: NovaPDF OEM Error 0xC0000005
Posted: Tue Feb 19, 2013 9:12 am
by Lorant (Softland)
Sorry but we can't reproduce your problem here. Can you please try and install the latest version (we've released last week) to see if it still occurs on your system? If it still happens send us an email to support[]novapdf.com to see what we can do next.