Have questions about novaPDF (desktop or server), or having problems using it? Ask here for help.
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No, it's not because of the other PDF converter installed. Most likely there was a problem installing novaPDF, so what you can do is uninstall novaPDF, restart your computer, and after that reinstall it using the latest version (if you had version 7 installed you can obtain the latest version from http://www.novapdf.com/en/download.html depending on what edition were you using). If it's installed correctly it will show up in your Devices & Printers - Printers & Faxes list.