print spooler issues

[charlie.mel@xtra.co.nz]

I have tried a number of times to convert a word document and constantly get error messages when adobe tries to open the document. It tells me the file may be from an incorrectly decoded email attachment and I get the following error messages in windows
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_b250397174bea35e2e533b8df89fac16a7c7b5_cab_04ce92ad\WER82A6.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_b250397174bea35e2e533b8df89fac16a7c7b5_cab_04ce92ad\WER8334.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_b250397174bea35e2e533b8df89fac16a7c7b5_cab_04ce92ad\WER9233.tmp.mdmp
I am running windows 7
I have no knowledge of any of this but hope someone may be able to tell me where to start and how to fix the problem please
Lucy

[Support]

Hello,

Please send us the novaPDF version and build you used for the conversion and also the Word file in question so we can test this at support@novapdf.com

Thank you.