I have tried a number of times to convert a word document and constantly get error messages when adobe tries to open the document. It tells me the file may be from an incorrectly decoded email attachment and I get the following error messages in windows
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_b250397174bea35e2e533b8df89fac16a7c7b5_cab_04ce92ad\WER82A6.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_b250397174bea35e2e533b8df89fac16a7c7b5_cab_04ce92ad\WER8334.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_b250397174bea35e2e533b8df89fac16a7c7b5_cab_04ce92ad\WER9233.tmp.mdmp
I am running windows 7
I have no knowledge of any of this but hope someone may be able to tell me where to start and how to fix the problem please
Lucy
print spooler issues
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- Posts: 256
- Joined: Wed Dec 16, 2009 12:46 pm
Re: print spooler issues
Hello,
Please send us the novaPDF version and build you used for the conversion and also the Word file in question so we can test this at support@novapdf.com
Thank you.
Please send us the novaPDF version and build you used for the conversion and also the Word file in question so we can test this at support@novapdf.com
Thank you.